Spa Concierge/Spa Front Desk Associate/Guest Services

OneSpaWorld; Kailua (HI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Sign-on bonus

Weekly/monthly bonus potential

Job summary

OneSpaWorld Hawaii seeks a friendly Spa Concierge to greet guests, manage reservations, and assist with services and retail at Mandara Spa on the Kohala Coast. You will be the welcome face in a luxury resort environment, ensuring seamless, relaxing guest experiences.

Requirements include 1 year of customer service, strong communication, and basic computer skills; Book4Time experience is a plus. Eligible to work in the United States, with a $1,500 sign-on bonus and bonus potential.

Qualifications

• At least 1 year of customer service or hospitality experience.
• Comfortable on the phone and with guests in a fast-paced environment.
• Strong communication and listening skills.
• Professional, friendly demeanor.
• Basic computer skills; able to learn booking systems.
• Authorized to work in the United States.

Responsibilities

• Greet and welcome spa guests with warmth and professionalism.
• Manage spa reservations and appointments through the spa booking system.
• Answer phones and assist guests with spa services and retail products.
• Share information on treatments, promotions, and amenities.
• Handle guest check-ins, payments, and retail purchases.
• Keep the front desk and reception area clean and welcoming.
• Support therapists and the spa team to keep daily operations running smoothly.
• Deliver guest service that meets Mandara Spa's exceptional standards.

Skills

Customer service

Hospitality

Communication

Phone etiquette

Team-oriented

Education

High school diploma or equivalent

Tools

Book4Time

Job description

Starting pay: $19.75/hour, plus a $1,500 sign-on bonus and weekly/monthly bonus potential

Be the welcoming face of an internationally recognized spa brand on Hawaii's beautiful Kohala Coast. As Spa Concierge, you're the first and last impression of every guest's spa visit — greeting guests, managing reservations, and making sure each visit feels seamless and relaxing. If you love working with people and want a career in luxury hospitality, we'd like to meet you.

What You'll Do

• Greet and welcome spa guests with warmth and professionalism


• Manage spa reservations and appointments through the spa booking system


• Answer phones and assist guests with spa services and retail products


• Share information on treatments, promotions, and amenities


• Handle guest check-ins, payments, and retail purchases


• Keep the front desk and reception area clean and welcoming


• Support therapists and the spa team to keep daily operations running smoothly


• Deliver guest service that meets Mandara Spa's exceptional standards

What We're Looking For

• At least 1 year of customer service or hospitality experience


• Comfortable on the phone and with guests in a fast-paced environment


• Strong communication and listening skills


• Professional, friendly demeanor


• Basic computer skills; able to learn booking systems (Book4Time experience a plus)


• Retail or spa experience a plus, not required


• Reliable, dependable, team-oriented


• High school diploma or equivalent


• Authorized to work in the United States

Why Join Mandara Spa

• $1,500 sign-on bonus, plus weekly and monthly bonus potential


• Luxury resort spa setting in Waikoloa, Hawaii


• Part of a globally recognized spa brand


• Hands-on hospitality and wellness industry experience


• Career growth across Mandara Spa locations worldwide


• Supportive team focused on exceptional guest experiences

About Mandara Spa

Mandara Spa began on the spiritual island of Bali, rooted in healing traditions passed down through generations. Today, Mandara Spa operates in luxury destinations worldwide, blending Balinese tradition with European technique. Each location reflects the culture of its destination while holding to the brand's commitment to wellness, relaxation, and genuine hospitality.