Front Desk Concierge Mandara Spa

OneSpaWorld; Honolulu (HI); On-site; USD 40,000 - 50,000; Full time

Job summary

Mandara Spas is seeking a Concierge to support front-of-house operations, greet guests, and provide information and homecare services. A strong emphasis on courtesy, professionalism, and guest satisfaction is required.

The role requires solid phone etiquette, excellent listening and verbal communication, and basic computer skills, including familiarity with common office equipment. High school diploma or equivalent is expected.

Qualifications

• Minimum 1 year of experience answering phones in a customer oriented environment.
• Experience with Point of Sale systems (Book4Time desirable).
• Computer literate with good typing skills.

Responsibilities

• Participate in and monitor front of house to ensure guests are met and welcomed.
• Offer a comprehensive range of information and homecare services to guests.
• Maintain professional appearance and high standards of guest service.

Skills

Phone etiquette

Customer service

Listening skills

Verbal communication

Professional appearance

Team player

Attention to detail

High school diploma

Education

High school diploma or equivalent

Tools

Book4Time experience

Windows OS

Job description

Our journey began on the spiritual island of Bali, where we discovered a true reverence for the healing arts. In Bali, this knowledge is passed down from generation to generation, from mother to daughter, from father to son, and as such is deeply entwined in the Balinese way of life. Combining this rich knowledge and spirit of generosity with European techniques, Mandara offers each guest the ultimate luxuriously healing experience. Today, Mandara Spas can be found in diverse locations around the world. Every Mandara Spa experience is completely unique, because we honor the diversity of the culture we are immersed in as well as the Balinese traditions from our past. It is our promise that while no two Mandara Spas are identical, you will recognize us from our commitment to your ultimate satisfaction, our belief in the healing arts and the spirit of generosity from which we perform your service. Namaste.

JOB DESCRIPTION

The Concierge is responsible for participating and monitoring front of house to ensure that all guests are met and welcomed, and that a comprehensive range of ‘information’ and ‘homecare services’ are offered. Paying special attention to front line guest service excellence standards.

Qualifications:

Experience: (Type of work experience, min. number of years):

• Preferred experience working with a Point of Sale system (i.e. Book4Time experience desirable) and answering phones in a customer service facing environment, retail a plus

Technical or Administrative Knowledge:

• Computer literate with good typing skills
• Able to operate basic business machines(i.e. calculator, fax, printer, copier)

Required Skills and Abilities and/or:

• Self motivated
• Maintain a professional appearance at all times
• At least 1 year of experience of working with answering the phones in a customer oriented environment
• Demonstrate pleasant and appropriate phone etiquette
• Excellent listening and verbal skills
• Computer literate with good keyboard skills. Proficient with Windows
• Ability to operate basic office equipment such as phone, fax, copier, printer, etc
• High school diploma or equivalent
• Team player
• High personal standards and values
• Excellent client care, service excellence and attention to detail
• Flexible and cooperative
• Ability to meet US employment and eligibility requirements