Male Spa Attendant

OneSpaWorld; North Carolina; On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Mandara Spa at OneSpaWorld is seeking a Spa Attendant to provide outstanding guest service and maintain a tranquil environment. You will check in guests, orient them to the spa experience, and ensure all towels, beverages, and supplies are well stocked.

The role demands a clean, organized workspace and the ability to handle multiple tasks while delivering high-touch customer care. Responsibilities include maintaining spa cleanliness, stocking and laundering linens, and assisting in routine

Qualifications

• Exemplary client care and guest service.
• Ability to empathize with clients and maintain a calming spa environment.
• Sales-oriented with a can-do attitude and strong communication.
• Tactful, mature, and able to work with diverse personalities.
• Ability to manage multiple tasks and stay organized.

Responsibilities

• Check in guests and provide orientation to ensure a relaxing experience.
• Maintain cleanliness of spa environment, stockrooms, and back-of-house areas.
• Launder towels and linens; manage inventory to prevent service interruptions.
• Assist with minor maintenance and ensure proper setup of lounge and treatment areas.
• Support spa operations and communicate with guests and staff to meet targets.

Skills

Client care

Guest service

Sales orientation

Communication

Multitasking

Job description

SIGN ON BONUS OF $1,000 AVAILABLE
All candidates must have US Work authorization to be considered for this role.
OPEN AVAILABILITY TO WORK ALL SHIFTS

Company Overview| Mandara Spa

Our journey began on the spiritual island of Bali, where we discovered a true reverence for the healing arts. In Bali, this knowledge is passed down from generation to generation, from mother to daughter, from father to son, and as such is deeply entwined in the Balinese way of life. Combining this rich knowledge and spirit of generosity with European techniques, Mandara offers each guest the ultimate luxuriously healing experience.
Today, Mandara Spas can be found in diverse locations around the world. Every Mandara Spa experience is completely unique, because we honor the diversity of the culture we are immersed in as well as the Balinese traditions from our past. It is our promise that while no two Mandara Spas are identical, you will recognize us from our commitment to your ultimate satisfaction, our belief in the healing arts and the spirit of generosity from which we perform your service. Namaste.

JOB FUNCTIONS:

To provide and maintain the highest standards of customer service and create a feeling of rest and relaxation for our guests, resulting in high retention and increased treatment and retail sales for the Mandara Resort Division. Spa attendants are responsible for checking in guests, giving guest orientation, and ensuring all linen towels and beverages are always clean, prepared and well stocked.

ESSENTIAL DUTIES AND RESPONSIBILITIES | MALE LOCKER ROOM & LOUNGE:

• Responsible for maintaining a clean, sterilized spa environment
• Maintain the stockroom and clean and organize back of house
• Report shortage of inventory for all supplies related to spa attendant position (laundry, cleaning, etc.) so that there is no interruption of service
• Launder all towels, linens and bathrobes to ensure levels are stocked and ready to accommodate guests. Empty garbage, as required
• Conduct spa walkthrough ensuring that common areas, locker rooms and treatment rooms are properly cleaned
• Conduct minor repairs such as changing lights bulbs and complete a maintenance request as issues arise
• Replenish stock levels to include refilling robes, sandals, bathroom towels, paper toilets, product dispensers, and buffet in the lounge
• Check-in spa deliveries and compares deliveries received as compared to packing slip

Spa Operations:

• Communicate effectively with all service providers, guests, managers and fellow employees
• Pro-actively and creatively solve problems as they are identified while the guest is still in the spa
• Be aware of all targets and incentives

KNOWLEDGE, SKILLS, AND ABILITIES:

• Exemplary client care, guest service and attention to detail
• Ability to empathize with clients
• Sell motivated with "can-do" attitude and good communication and organizational skills
• Tactful, mature and able to get along with diverse personalities
• Ability to manage multiple projects simultaneously
• Ability and willingness to update product and service knowledge by participating in on-going training sessions
• Able to handle a flexible schedule and cooperative

WORKING CONDITIONS:

Spa and normal retail environment with minimal exposure to dust, noise, etc. May be required to work overtime, evenings and weekends. Must be able to work with minimal supervision.
he past year for individuals in this role). Individual performance varies and could exceed location average.