Spa Front Desk Associate – Welcoming Guests & Reservations

The Founders Inn and Spa, Tapestry Collection by Hilton; Virginia Beach (VA); Vor Ort; USD 16.000 - 23.000; Teilzeit

Benefits dieser Stelle

Weekly Pay

401(k) with Company Match

Hilton Team Member Travel Program – -享

Complimentary Employee Meal EveryShift

Spa & Restaurant Discounts

50% Tuition Remission at Regent

Career Growth & Advancement

Supportive Team Environment

Zusammenfassung

The Flowering Almond Spa at The Founders Inn & Spa, Tapestry Collection by Hilton, seeks a friendly Spa Front Desk Agent for part-time coverage. You will assist with check-in/check-out, reservations, and guest requests to ensure a smooth, welcoming experience.

Responsibilities include coordinating appointments, handling payments, and maintaining a polished reception area, all while upholding Hilton's service standards.

Qualifikationen

• High school diploma or equivalent required.
• Previous customer service, hospitality, spa, retail, or front desk experience preferred.
• Basic computer skills required.
• Strong communication and customer service skills.

Aufgaben

• Welcome spa guests with a warm, professional approach.
• Check guests in and out accurately using the Spa Management System.
• Schedule and manage spa appointments by phone, online, and in person.
• Answer questions regarding spa treatments, services, amenities, and hotel offerings.
• Assist guests with fitness room, locker rooms, relaxation areas, and spa amenities.
• Maintain knowledge of spa services and retail products to assist with recommendations.
• Process payments and maintain an assigned cash bank.
• Assist with retail sales and maintain an organized retail area.
• Respond promptly to guest requests and maintain cleanliness of reception areas.
• Work collaboratively with Spa team and hotel departments to ensure seamless experience.

Kenntnisse

Customer service

Communication

Attention to detail

Ausbildung

High school diploma/GED

Tools

Reservation systems

POS systems

Cash handling (basic)

Jobbeschreibung

The Flowering Almond Spa at The Founders Inn & Spa, Tapestry Collection by Hilton, seeks a friendly Spa Front Desk Agent for part-time coverage. You will assist with check-in/check-out, reservations, and guest requests to ensure a smooth, welcoming experience.

Responsibilities include coordinating appointments, handling payments, and maintaining a polished reception area, all while upholding Hilton's service standards.