Spa Front Desk Agent

The Founders Inn and Spa, Tapestry Collection by Hilton; Virginia Beach (VA); On-site; USD 16,000 - 23,000; Part time

Benefits offered by this job

Weekly Pay

401(k) with Company Match

Hilton Team Member Travel Program – -享

Complimentary Employee Meal EveryShift

Spa & Restaurant Discounts

50% Tuition Remission at Regent

Career Growth & Advancement

Supportive Team Environment

Job summary

The Flowering Almond Spa at The Founders Inn & Spa, Tapestry Collection by Hilton, seeks a friendly Spa Front Desk Agent for part-time coverage. You will assist with check-in/check-out, reservations, and guest requests to ensure a smooth, welcoming experience.

Responsibilities include coordinating appointments, handling payments, and maintaining a polished reception area, all while upholding Hilton's service standards.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, hospitality, spa, retail, or front desk experience preferred.
• Basic computer skills required.
• Strong communication and customer service skills.

Responsibilities

• Welcome spa guests with a warm, professional approach.
• Check guests in and out accurately using the Spa Management System.
• Schedule and manage spa appointments by phone, online, and in person.
• Answer questions regarding spa treatments, services, amenities, and hotel offerings.
• Assist guests with fitness room, locker rooms, relaxation areas, and spa amenities.
• Maintain knowledge of spa services and retail products to assist with recommendations.
• Process payments and maintain an assigned cash bank.
• Assist with retail sales and maintain an organized retail area.
• Respond promptly to guest requests and maintain cleanliness of reception areas.
• Work collaboratively with Spa team and hotel departments to ensure seamless experience.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma/GED

Tools

Reservation systems

POS systems

Cash handling (basic)

Job description

Spa Front Desk Agent – Part-Time

The Flowering Almond Spa at The Founders Inn & Spa

$14.00 per hour

Create a Relaxing Guest Experience from the Moment They Arrive

Located inside The Founders Inn & Spa, Tapestry Collection by Hilton, The Flowering Almond Spa offers guests a relaxing retreat focused on wellness, comfort, and exceptional hospitality.

We are seeking a friendly, dependable, and service-focused Spa Front Desk Agent to join our team. As one of the first and last points of contact for our spa guests, you'll help create a warm and welcoming experience while assisting with reservations, check-in and check-out, retail purchases, and guest requests.

If you enjoy connecting with people, providing exceptional service, and working in a professional spa and hotel environment, we'd love to meet you!

Benefits & Perks

• Weekly Pay
• 401(k) with Company Match
• Hilton Team Member Travel Program – Enjoy discounted stays at Hilton hotels worldwide
• Complimentary Employee Meal Every Shift
• Spa & Restaurant Discounts
• 50% Tuition Remission at Regent University
• Career Growth & Advancement Opportunities
• Supportive Team Environment

Your Role

As a Spa Front Desk Agent, you will help ensure every guest of The Flowering Almond Spa receives attentive, professional, and personalized service from arrival through departure.

You'll work closely with our spa professionals and hotel team to coordinate appointments, answer questions, assist with spa amenities, and maintain the calm and polished atmosphere our guests expect.

Key Responsibilities

• Welcome spa guests with a warm, professional, and friendly approach.
• Check guests in and out accurately using the Spa Management System.
• Schedule and manage spa appointments by phone, online, and in person.
• Answer questions regarding spa treatments, services, amenities, and hotel offerings.
• Assist guests with the fitness room, locker rooms, relaxation areas, and other spa amenities.
• Maintain knowledge of spa services and retail products to assist guests with recommendations and purchases.
• Process payments and accurately maintain an assigned cash bank.
• Assist with retail sales and maintain an attractive and organized retail area.
• Respond promptly and professionally to guest requests and special needs.
• Maintain the cleanliness, organization, and appearance of the spa reception and guest areas.
• Work collaboratively with Spa team members and other hotel departments to create a seamless guest experience.
• Maintain professional appearance, attendance, and punctuality standards.
• Perform additional reasonable duties assigned by Spa leadership.

We're looking for someone who:

• Has a genuine passion for hospitality and helping others.
• Creates a warm and welcoming first impression.
• Communicates clearly and professionally.
• Is organized, dependable, and attentive to detail.
• Can manage multiple responsibilities while maintaining a calm and professional presence.
• Works well independently and as part of a team.
• Is comfortable using computers, reservation systems, phones, and point-of-sale systems.
• Can follow written and verbal instructions and complete assignments with minimal supervision.

Qualifications

• High school diploma, GED, or equivalent required.
• Previous customer service, hospitality, spa, salon, retail, or front desk experience preferred.
• Previous cash-handling experience preferred.
• Basic computer skills required.
• Strong communication and customer service skills.

Schedule & Availability

This is a part-time position, with scheduling based on spa and hotel business needs.

Candidates must have flexibility to work assigned shifts, which may include evenings, weekends, holidays, and other high-demand periods.

Reliable attendance and punctuality are essential.

Why Join The Flowering Almond Spa?

At The Flowering Almond Spa, you'll have the opportunity to create relaxing and memorable experiences while being part of the hospitality team at The Founders Inn & Spa, Tapestry Collection by Hilton.

You’ll enjoy the personalatmosphere of a spa environment while also gaining access to the benefits, development opportunities, and worldwide travel privileges available through a Hilton-branded hotel.

The Founders Inn & Spa, Tapestry Collection by Hilton, is an Equal Opportunity Employer.