Spa Front Desk Agent — Guest Experience & Upsell

Omni Hotels & Resorts; Eagan (MN); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Dental and Vision benefits

Spa & restaurant discounts

Corporate discounts

Continued education opportunities

Job summary

Omni Viking Lakes Hotel is seeking a Spa Front Desk Agent to schedule spa appointments, greet guests and promote services. The role emphasizes up-selling Idlewild offerings, delivering tours, and maintaining spa areas with high standards of cleanliness and hospitality.

Applicants should have strong guest service skills, cashiering experience preferred, and a flexible schedule including nights, weekends, and holidays. Training and benefits are provided by Omni.

Qualifications

• Ability to input information accurately into computer systems.
• Excellent guest service skills and attention to detail.
• Flexible schedule including nights, weekends, and holidays.
• Previous customer service experience.
• Team player with professional appearance.

Responsibilities

• Check guests in and out according to Omni Standards.
• Schedule spa appointments and confirm them in accordance with Omni Moments of Service.
• Up-sell, cross-sell, and pre-sell Idlewild services and products.
• Provide tours of the spa and offer/serve beverages as needed.
• Communicate spa promotions with guests.
• Greet guests & members, providing information and directions as necessary.
• Maintain locker room in sanitary and safe condition including shower areas and vanities.
• Participate in periodic product inventory as directed.
• Complete other duties as assigned by management.

Skills

Data entry

Customer service

Cashiering

Flexible schedule

Communication

Team player

Education

High school diploma or equivalent

Tools

Computer

Job description

Omni Viking Lakes Hotel is seeking a Spa Front Desk Agent to schedule spa appointments, greet guests and promote services. The role emphasizes up-selling Idlewild offerings, delivering tours, and maintaining spa areas with high standards of cleanliness and hospitality.

Applicants should have strong guest service skills, cashiering experience preferred, and a flexible schedule including nights, weekends, and holidays. Training and benefits are provided by Omni.