Spa Director of Guest Experience

Omni Hotels & Resorts; Eagan (MN); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k

Paid Time Off

Maternity Leave

Discounts at spa/restaurants

Corporate discounts

Continued education opportunities

Job summary

Omni Viking Lakes Hotel is seeking a Spa Manager to lead the spa vision, implement processes, and drive revenue while enhancing guest service. This role requires overseeing a large team and coordinating with hotel operations to deliver exceptional experiences.

The position offers competitive benefits including medical, dental, vision, 401k, paid time off, and education opportunities; additional spa and dining discounts are available, with schedule flexibility to include evenings and weekends.

Qualifications

• Minimum two years of management experience in a spa or hospitality setting.
• Experience in hospitality field strongly preferred.
• Must be flexible with evenings and weekends.
• Strong organizational skills and attention to detail.
• Supervise 100+ spa staff and maintain service standards.

Responsibilities

• Oversee payroll and labor functions and manage KRONOS.
• Coordinate with cleaning and engineering to maintain facility.
• Schedule Front Desk, Supervisors, and Rooms Control.
• Train, coach, and develop associates.
• Prepare and administer discipline and coaching.
• Oversee facial and massage supplies inventories and PO reporting.
• Liaison with Estheticians for trainings & meetings.
• Ensure revenue generation and expense control in spa.
• Monitor guest service, call metrics and selling skills.
• Maintain client confidentiality and participate in staff meetings.

Skills

Team player

Responsible & dependable

Flexible schedule

Organizational skills

Attention to detail

Stamina/physical ability

Tools

KRONOS

Job description

Omni Viking Lakes Hotel is seeking a Spa Manager to lead the spa vision, implement processes, and drive revenue while enhancing guest service. This role requires overseeing a large team and coordinating with hotel operations to deliver exceptional experiences.

The position offers competitive benefits including medical, dental, vision, 401k, paid time off, and education opportunities; additional spa and dining discounts are available, with schedule flexibility to include evenings and weekends.