Spa Manager

Omni Hotels & Resorts; Eagan (MN); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k

Paid Time Off

Maternity Leave

Discounts at spa/restaurants

Corporate discounts

Continued education opportunities

Job summary

Omni Viking Lakes Hotel is seeking a Spa Manager to lead the spa vision, implement processes, and drive revenue while enhancing guest service. This role requires overseeing a large team and coordinating with hotel operations to deliver exceptional experiences.

The position offers competitive benefits including medical, dental, vision, 401k, paid time off, and education opportunities; additional spa and dining discounts are available, with schedule flexibility to include evenings and weekends.

Qualifications

• Minimum two years of management experience in a spa or hospitality setting.
• Experience in hospitality field strongly preferred.
• Must be flexible with evenings and weekends.
• Strong organizational skills and attention to detail.
• Supervise 100+ spa staff and maintain service standards.

Responsibilities

• Oversee payroll and labor functions and manage KRONOS.
• Coordinate with cleaning and engineering to maintain facility.
• Schedule Front Desk, Supervisors, and Rooms Control.
• Train, coach, and develop associates.
• Prepare and administer discipline and coaching.
• Oversee facial and massage supplies inventories and PO reporting.
• Liaison with Estheticians for trainings & meetings.
• Ensure revenue generation and expense control in spa.
• Monitor guest service, call metrics and selling skills.
• Maintain client confidentiality and participate in staff meetings.

Skills

Team player

Responsible & dependable

Flexible schedule

Organizational skills

Attention to detail

Stamina/physical ability

Tools

KRONOS

Job description

Omni Viking Lakes Hotel A substantial part of the 200-acre Viking Lakes mixed‑use development, this destination is home to the Minnesota Vikings headquarters, Twin Cities Orthopedics Performance Center and TCO Stadium. The location is easily accessible from downtown Minneapolis and St. Paul, the Mall of America and airport, with additional uses for the planned development to include corporate offices, retail, restaurants and entertainment.

The 320-room luxury hotel features more than 35,000 square feet of indoor and outdoor meeting and pre-function space, including a 7,500-square-foot ballroom, a 4,410-square-foot event center and six two‑story hospitality lounges for groups and meeting planners to utilize. From small board meetings, conferences and large galas or special events to Sunday football tailgates and more, the Omni Viking Lakes Hotel accommodates groups of all sizes with its robust meetings offerings, multiple food and beverage venues, a signature spa and state‑of‑the‑art fitness facilities.

Omni Viking Lakes Hotel is seeking a Spa Manager. This team member willdevelop the overall vision and strategy for the spa. Implement processes to support the vision, increase revenue and enhance customer service in all areas of the spa.

Omni Hotels has been named one of the \"Best-Led Companies of 2024\" by Glassdoor

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!

Salary for this position starts at (based on experience): $65,000 - $75,000/annually. Full Time Associates at Omni Viking Lakes are entitled to elect the following benefits: Medical, Dental, Vision and other healthcare benefits, Paid Maternity Leave, 401k and Paid Time Off Accrual. Omni Viking Lakes reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race.

Additional associate benefits offered include discounts at the spa and restaurants, discounted rates at other Omni properties, corporate discounts, continued education opportunities and more.

Responsibilities

• Perform all payroll and labor related functions, administer tips, and manage KRONOS.
• Coordinate with cleaning services and engineering to ensure that the facility is clean and in working order.
• Coordinate scheduling of the Front Desk, Supervisor and Rooms Control
• Train, coach, and develop new associates.
• Prepare and administer discipline and coaching.
• Oversee facial and massage supplies inventories, Purchase Orders, and all other applicable reporting.
• Liaison with Estheticians - facilitate trainings & meetings.
• Manage and log all service recovery issues, research billing problems and comp reports with proper follow up with accounting.
• Ensure revenue generation and expense control in spa to fulfill company expectations.
• Oversee scheduling and balancing of the books to ensure appointments are balanced correctly, of lunches and scrub shifts are at appropriate times throughout the day.
• Monitor required levels of guest service, call conversion, call abandonment, and selling skills.
• Must maintain client and spa business confidentiality/privacy at all times.
• Regularly attend, participate in and support training and staff meetings.
• Maintain a positive attitude and contribute toward a quality work environment.
• Assist in all areas of spa operation as requested by management.

Qualifications

• Directly supervises employees in the spa complex, by managing 100+ spa employees.
• Minimum of two years in related field with management experience preferred.
• Experience in hospitality field high preferred.
• Team player
• Responsible and dependable
• High personal standards and values
• Must be flexible and cooperative.
• Flexibility with schedule to include evenings and weekends.
• Good organizational skills and attention to detail required.
• Must be able to stand, walk, sit, and talk or hear.
• Must be able to lift and/or move up to 25 pounds.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.