Spa Operations Coordinator

Enchantment Group Management Company Llc; Sedona (AZ); On-site; USD 42,000 - 52,000; Full time

Job summary

Enchantment Group Management Company Llc operates Mii amo at the resort in Sedona, seeking a Spa Operations Coordinator who delivers warm, personalized service to guests, teammates and the Spa Suites team. You will manage reservations, coordinate services, and communicate across departments to ensure a Forbes 5 Star standard of service, while maintaining a neat, safe and efficient work environment on site.

The role requires attentiveness, strong communication, and the ability to adapt to a

Qualifications

• High school diploma or equivalent.
• Prior guest service experience desired.
• Fluent English with empathetic, authentic communication skills.
• Strong computer skills.

Responsibilities

• Greet guests and teammates warmly, anticipating needs before they ask.
• Reserve requested services, send confirmations, and manage bookings as needed.
• Proactively communicate between departments to support Spa operations.
• Maintain Spa Suites and Back-of-House areas in clean, safe, and functional condition.
• Protect guest confidentiality and handle information appropriately.

Skills

Fluent English

Strong computer skills

Guest service experience

Education

High school diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Spa Operations Coordinator

Full Time Sedona, AZ, US

Are you outgoing, energetic, passionate, and authentic? Enchantment is the perfect spot for you!

At Mii amo, we work together to create and deliver personalized extraordinary experiences for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!

Basic Function

Responsible for providing warm, personal and anticipatory service and support to the Operations of the Spa Suites, Team and Guests across a range of tasks and functions in alignment with the Forbes 5 Star Spa Standards including receiving calls for information, reserving services and classes as well as changing, canceling or modifying reservations as necessary.

Work Performed

• Greet all guests and fellow teammates in a warm and welcoming manner, anticipating how you might serve or assist them before they ask.
• Use names whenever possible and project an authentic and kind interest to connect with each person.
• Be informed and knowledgeable about the Spa Suites, other Enchantment Offerings, the property layout and location of other amenities and the Story of Boynton Canyon.
• Be informed and engaged with today’s schedule, with today’s guests and their needs along with other aspects of today’s operations that might impact you along with how you can best support the team throughout your shift.
• Embrace and Practice “the next best yes” when confronted with a question, obstacle or opportunity.
• Easily able to offer additional explanation of all treatments, classes and programs including complimentary additional services and experiences along with contra-indications and spa guidelines.
• Able to easily and efficiently reserve requested services, send a confirmation itinerary and add appropriate notes to best serve our guests, check a guest in/out and inform our team while always maintaining the confidentially of guest information.
• Aware and sensitive to balancing, efficient booking times and respectful of any special circumstances or situations.
• Proactively Communicate effectively between departments and within the department so that each coordinator can operate with a full understanding of guests and possible issues.
• Monitor and maintain with care the Spa Suites, Back-of-House Areas and surrounding landscape so they are all fully functional, in good order and ready to go.
• Maintain a safe, clean and neat work environment.
• Check-In with the appropriate Leadership Team in place for the day with any updates, questions, changes or concerns.
• Be informed and engaged with all administrative tasks and responsibilities including but not limited to reporting of issues, managing inventory, taking breaks, punching in, etc.
• All other duties, tasks and responsibilities in support of the team and operations as assigned.

Supervision Exercised

None

Supervision Received

Aligned direction from the Spa Suites Leadership Team including Leads, Supervisors and Managers

Minimum Requirements

High school diploma or equivalent. Must work well with or without direct supervision. Must be neat and well-groomed at all times. Needs to be flexible, self-motivated, positive and have a professional attitude towards guests, teammates and leadership. Prior guest service experience desired. Fluent English and empathetic, authentic communication skills necessary to communicate with guests and team in a high touch, very personal environment. Strong computer skills required.

Physical Requirements

• Lifting & Carrying up to 50 lbs.
• 70% standing, walking, bending & lifting
• 30% sitting
• Extensive Computer Use
• Hearing and manual dexterity
• Distance vision 1-3 feet
• Use of cleaning and sanitizing solutions
• Ability to drive a cart