Spa Experience Coordinator – Wellness & Guest Care

The-Global-Ambassador-Hotel; Phoenix (AZ); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off

Job summary

The Global Ambassador is seeking a hospitality-focused team member to coordinate and manage spa appointments, ensuring a seamless scheduling experience for guests and members in a dynamic, luxury setting. The role emphasizes professionalism, discretion, and a genuine passion for wellness.

Responsibilities include handling spa bookings, assisting with product selections, processing payments, and maintaining an inviting spa environment. Weekend and holiday shifts are required.

Qualifications

• Previous experience in a spa, resort, or hospitality setting preferred.
• Strong verbal and written communication skills with the ability to engage both internal teams and guests.
• Exceptional customer service mindset with a calm, professional approach.
• Proficiency with computers and scheduling systems; Book4Time experience preferred.
• Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
• Previous retail experience with the ability to assist guests confidently.
• Professional appearance, discretion, and enthusiasm for wellness and guest experience.

Responsibilities

• Coordinate and manage all wellness and spa appointments, ensuring a seamless and elevated scheduling experience for guests and members.
• Enhance the overall wellness experience by maintaining a calm, professional, and welcoming spa environment.
• Serve as a primary point of contact for guests and members, responding to questions, requests, and concerns with care and attentiveness.
• Handle sensitive guest and staff matters with discretion, diplomacy, and confidentiality.
• Support retail operations by assisting with product selections and processing purchases.
• Accurately process payments for spa services and retail transactions.
• Perform opening and closing duties while maintaining organization and operational standards.
• Demonstrate a genuine passion for wellness and a commitment to delivering exceptional guest and member experiences.

Skills

Spa scheduling experience

Verbal and written communication

Customer service mindset

Computer and scheduling systems

Multitasking in fast-paced environment

Retail experience

Professional appearance and discretion

Tools

Book4Time

Job description

The Global Ambassador is seeking a hospitality-focused team member to coordinate and manage spa appointments, ensuring a seamless scheduling experience for guests and members in a dynamic, luxury setting. The role emphasizes professionalism, discretion, and a genuine passion for wellness.

Responsibilities include handling spa bookings, assisting with product selections, processing payments, and maintaining an inviting spa environment. Weekend and holiday shifts are required.