Spa Coordinator

The Global Ambassador Hotel; Phoenix (AZ); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation

Benefits for 25+ hours (medical, dent​

Vision included

Job summary

The Global Ambassador in Phoenix, AZ, invites an enthusiastic spa and hospitality professional to coordinate wellness and spa appointments, ensuring a seamless guest experience. The role requires strong communication, outstanding customer service, and the ability to maintain a calm, professional atmosphere in a fast-paced setting.

Join us to support retail operations, process payments, and help guests feel welcomed from arrival to departure, while contributing to a globally inspired hotel

Qualifications

• Experience in spa, resort, or hospitality setting preferred.
• Strong verbal and written communication skills.
• Exceptional customer-service mindset with a calm, professional approach.
• Proficient with computers and scheduling systems; Book4Time experience preferred.
• Highly organized and detail-oriented; able to multitask in a fast-paced environment.
• Retail experience to assist guests confidently.

Responsibilities

• Coordinate and manage all wellness and spa appointments, ensuring a seamless scheduling experience.
• Maintain a calm, professional, welcoming spa environment.
• Serve as a primary point of contact for guests and members, addressing questions and requests.
• Handle sensitive guest and staff matters with discretion and confidentiality.
• Support retail operations by assisting with product selections and processing purchases.
• Process payments for spa services and retail transactions accurately.
• Perform opening and closing duties while maintaining organization and standards.
• Demonstrate passion for wellness and exceptional guest experiences.

Skills

Customer service

Communication

Multitasking

Organizational skills

Retail experience

Tools

Book4Time

Scheduling systems

Job description

*Schedule will vary. Weekends and holidays required.

Why The Global Ambassador:

• Competitive compensation
• Comprehensive benefits available for team members working 25+ hours per week, including medical, dental, vision, and more
• Paid time off eligibility for those working 32+ hours per week
• A dynamic, fast-paced environment where passion for hospitality, teamwork, and excellence thrives

Who We Are

Hospitality refined for a global mindset.

The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination.

Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire’s Best New Hotels in the World and Condé Nast Traveler’s Hot List , The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing.

What You’ll Do

• Coordinate and manage all wellness and spa appointments, ensuring a seamless and elevated scheduling experience for guests and members
• Enhance the overall wellness experience by maintaining a calm, professional, and welcoming spa environment
• Serve as a primary point of contact for guests and members, responding to questions, requests, and concerns with care and attentiveness
• Handle sensitive guest and staff matters with discretion, diplomacy, and confidentiality
• Support retail operations by assisting with product selections and processing purchases
• Accurately process payments for spa services and retail transactions
• Perform opening and closing duties while maintaining organization and operational standards
• Demonstrate a genuine passion for wellness and a commitment to delivering exceptional guest and member experiences

Qualifications

• Previous experience in a spa, resort, or hospitality setting preferred
• Strong verbal and written communication skills with the ability to engage both internal teams and guests
• Exceptional customer service mindset with a calm, professional approach
• Proficiency with computers and scheduling systems; Book4Time experience preferred
• Highly organized, detail-oriented, and able to multitask in a fast-paced environment
• Previous retail experience with the ability to assist guests confidently
• Professional appearance, discretion, and enthusiasm for wellness and guest experience

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.

Pay Range

$20.50 - $20.50 USD