Spa Concierge: Elevate Guest Experiences + Commission

Omni Hotels & Resorts; Paradise Valley (AZ); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Hourly pay + gratuity pool

Equal opportunity employer

Job summary

Omni Scottsdale Resort & Spa at Montelucia, part of Omni Hotels & Resorts, seeks a Spa Concierge to deliver exceptional guest service within the spa therapy team. Role involves scheduling appointments, promoting spa services, and guiding guests through the spa experience.

The position requires strong communication, customer service experience, and the ability to work a flexible schedule, including evenings and weekends.

Qualifications

• Ability to input information into computer systems, prioritize, organize and follow up all responsibilities.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Ability to stand for an 8 hour shift.
• Ability to communicate effectively.
• Previous customer service experience.
• Previous cashiering experience is preferred.
• High school diploma or equivalent.
• Ability to lift, carry, push, pull 30 lbs.
• Must have unexpired TABC or obtain upon hire.

Responsibilities

• Check guests in and out according to Omni standards.
• Schedule spa appointments and accurately confirm them in accordance with Omni Moments of Service.
• Up-sell, cross-sell, and pre-sell services and products.
• Provide tours of the spa and offer/serve beverages as needed.
• Assist in maintaining presentation and cleanliness of the spa and all of its areas.
• Communicate spa promotions with guests.

Skills

Customer service

Communication

Scheduling/organizing

Flexibility

Cashiering experience

Education

High school diploma or equivalent

Job description

Omni Scottsdale Resort & Spa at Montelucia, part of Omni Hotels & Resorts, seeks a Spa Concierge to deliver exceptional guest service within the spa therapy team. Role involves scheduling appointments, promoting spa services, and guiding guests through the spa experience.

The position requires strong communication, customer service experience, and the ability to work a flexible schedule, including evenings and weekends.