Spa Front Desk Specialist — Guest Experience & Reservations

Montage International; Northern (KY); Hybrid; USD 30,000 - 40,000; Full time

Job summary

Montage International is seeking a Spa Desk Agent to warmly welcome guests, manage spa reservations, check-ins/outs, and promote retail products. The role emphasizes guest service excellence and accurate billing in a luxury spa environment.

You will support daily spa operations, assist teammates, and help create a seamless guest experience that aligns with our brand of refined hospitality and attentive service.

Qualifications

• High school or equivalent education required.
• Minimum 2–3 years of customer service experience in a hotel or spa environment.
• Working knowledge of spa services and products.
• Possess basic math skills and ability to accurately handle billing.
• Ability to communicate clearly in English (written and spoken).
• Advanced skills in Word, Excel, PowerPoint and Outlook; daily use of these programs.

Responsibilities

• Greet and welcome spa guests, provide information, and coordinate guest requests for services.
• Check guests in and out of the spa, handling reservations and upselling retail items.
• Maintain spa cleanliness and contribute to smooth daily operations with team members.
• Provide timely, courteous, and proficient service to guests.
• Support colleagues and contribute to the spa's goals and guest satisfaction.

Skills

Customer service

Guest greeting

Spa knowledge

Billing accuracy

English communication

MS Office (Word/Excel/PowerPoint/Outl​

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Montage International is seeking a Spa Desk Agent to warmly welcome guests, manage spa reservations, check-ins/outs, and promote retail products. The role emphasizes guest service excellence and accurate billing in a luxury spa environment.

You will support daily spa operations, assist teammates, and help create a seamless guest experience that aligns with our brand of refined hospitality and attentive service.