Spa Coordinator Keyholder

The Woodhouse Day Spa - Carmel, Fishers & Zionsville; Zionsville (IN); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Free food & snacks

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Job summary

Woodhouse Day Spa in Indiana is seeking an experienced Spa Coordinator - Keyholder to lead front desk operations and serve as Manager on Duty when leadership is away. You will resolve guest concerns and help train the next generation of hospitality talent, while guiding daily workflows with professionalism.

Ideal candidates have 3-5 years in front desk or guest services, strong leadership, and a proactive approach to service excellence, with flexibility for evenings and weekends.

Qualifications

• 3-5 years of front desk, guest services, or hospitality/retail experience.
• Demonstrated leadership or keyholder experience.
• Strong decision-making and conflict-resolution skills.
• Flexible availability including evenings and weekends.

Responsibilities

• Perform all front desk and guest service duties at an advanced level.
• Serve as Manager on Duty, overseeing appointment flow and daily operations.
• Resolve guest complaints and elevate when appropriate.
• Maintain accuracy and accountability in opening and closing procedures, including reporting and daily register reconciliation.
• Support new hire training.
• Recommend services, upgrades, and retail products to guests.

Skills

Front desk experience

Leadership

Decision-making

Conflict resolution

Flexibility

Job description

Benefits:

• Free food & snacks
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule

WOODHOUSE DAY SPA

Spa Coordinator - Keyholder

About Woodhouse Day Spa

Woodhouse Day Spa is a modern luxury day spa dedicated to delivering elevated experiences and exceptional hospitality in a refined, guest-centric environment. Our front desk and hospitality team are the face of our brand - setting the tone for every guest interaction with professionalism, warmth, and expertise.

The Opportunity

We are seeking an experienced, natural leader to join our front desk team as a Spa Keyholder. This role goes beyond front desk basics - you'll serve as Manager on Duty when the Spa Director, Assistant Manager, or Operations Manager are absent or unavailable, resolve guest concerns, and help train the next generation of hospitality talent, all while building toward a management career with Woodhouse.

What You'll Do

• Perform all front desk and guest service duties at an advanced level
• Serve as Manager on Duty, overseeing appointment flow and daily operations
• Resolve guest complaints and elevate when appropriate
• Maintain accuracy and accountability in opening and closing procedures, including required reporting and daily register reconciliation
• Support new hire training
• Recommend services, upgrades, and retail products to guests

What We're Looking For

• 3-5 years of front desk, guest services, or hospitality/retail experience
• Demonstrated leadership or keyholder experience
• Strong decision-making and conflict-resolution skills
• Flexible availability including evenings and weekends

What Success Looks Like

• Averaging $25/hr in retail sales
• Achieving a 30% or higher rebooking rate
• Confidently managing the floor as Manager on Duty
• Mentoring new hospitality hires successfully

What We Offer

• Competitive hourly pay plus monthly performance bonuses
• 5% retail commission with tiered bonus incentives
• A defined path toward Assistant Manager and Management GEM roles
• Complimentary and discounted spa services
• Ongoing leadership training and mentorship