Spa Coordinator Key Holder

The Woodhouse Spas Corporation; Carmel, Northern (IN, KY); Hybrid; USD 29,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Monthly bonuses

5% retail commission

Career path to management

Complimentary spa services

Leadership training

Job summary

The Woodhouse Day Spa in Carmel seeks an experienced Spa Keyholder to lead front desk operations and to serve as Manager on Duty when leaders are unavailable, delivering warm, professional guest service and overseeing appointment flow.

You will train new hires, resolve guest concerns, promote services and retail, and mentor staff toward management roles. Competitive hourly pay, performance bonuses, and growth opportunities await.

Qualifications

• 3-5 years of front desk, guest services, or hospitality/retail experience.
• Demonstrated leadership or keyholder experience.
• Strong decision-making and conflict-resolution skills.
• Flexible availability including evenings and weekends.

Responsibilities

• Perform all front desk and guest service duties at an advanced level.
• Serve as Manager on Duty, overseeing appointment flow and daily operations.
• Resolve guest complaints and elevate when appropriate.
• Maintain accuracy and accountability in opening and closing procedures, including required reporting and daily register reconciliation.
• Support new hire training.
• Recommend services, upgrades, and retail products to guests.

Skills

Front desk experience

Guest services

Leadership

Decision-making

Conflict resolution

Flexible hours

Job description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Training & development
• Wellness resources
• Bonus based on performance

WOODHOUSE DAY SPA

Spa Keyholder

About Woodhouse Day Spa

Woodhouse Day Spa is a modern luxury day spa dedicated to delivering elevated experiences and exceptional hospitality in a refined, guest-centric environment. Our front desk and hospitality team are the face of our brand - setting the tone for every guest interaction with professionalism, warmth, and expertise.

The Opportunity

We are seeking an experienced, natural leader to join our front desk team as a Spa Keyholder. This role goes beyond front desk basics - you'll serve as Manager on Duty when the Spa Director, Assistant Manager, or Operations Manager are absent or unavailable, resolve guest concerns, and help train the next generation of hospitality talent, all while building toward a management career with Woodhouse.

What You'll Do

• Perform all front desk and guest service duties at an advanced level
• Serve as Manager on Duty, overseeing appointment flow and daily operations
• Resolve guest complaints and elevate when appropriate
• Maintain accuracy and accountability in opening and closing procedures, including required reporting and daily register reconciliation
• Support new hire training
• Recommend services, upgrades, and retail products to guests

What We're Looking For

• 3-5 years of front desk, guest services, or hospitality/retail experience
• Demonstrated leadership or keyholder experience
• Strong decision-making and conflict-resolution skills
• Flexible availability including evenings and weekends

What Success Looks Like

• Averaging $25/hr in retail sales
• Achieving a 30% or higher rebooking rate
• Confidently managing the floor as Manager on Duty
• Mentoring new hospitality hires successfully

What We Offer

• Competitive hourly pay plus monthly performance bonuses
• 5% retail commission with tiered bonus incentives
• A defined path toward Assistant Manager and Management GEM roles
• Complimentary and discounted spa services
• Ongoing leadership training and mentorship

If you're ready to lead from the front desk and grow into spa management, we want to hear from you.