Spa Coordinator Keyholder

Woodhouse Spa - Cedar Park; Zionsville (IN); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive hourly pay

Monthly performance bonuses

5% retail commission

Career path to Assistant Manager

Complimentary spa services

Job summary

Woodhouse Day Spa in the United States is seeking an experienced Spa Keyholder to join our front desk team. This role goes beyond basic reception duties—acting as Manager on Duty when leadership is away, resolving guest concerns, and mentoring future hospitality talent.

You will oversee appointment flow, ensure accurate opening/closing procedures, and support new hire training while promoting upgrades and retail products to guests.

Qualifications

• 3–5 years front desk/guest services/hospitality and/or retail experience.
• Demonstrated leadership or keyholder experience.
• Strong decision-making and conflict-resolution skills.

Responsibilities

• Perform all front desk and guest service duties at an advanced level.
• Serve as Manager on Duty, overseeing appointment flow and daily operations
• Resolve guest complaints and escalation when appropriate
• Maintain accuracy and accountability in opening and closing procedures, including required reporting and daily register reconciliation
• Support new hire training
• Recommend services, upgrades, and retail products to guests

Skills

Front desk

Guest services

Leadership

Decision-making

Conflict resolution

Job description

About Woodhouse Day Spa

Woodhouse Day Spa is a modern luxury day spa dedicated to delivering elevated experiences and exceptional hospitality in a refined, guest‑centric environment. Our front desk and hospitality team are the face of our brand — setting the tone for every guest interaction with professionalism, warmth, and expertise.

Benefits

• Free food & snacks
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule

Spa Coordinator - Keyholder

The Opportunity

We are seeking an experienced, natural leader to join our front desk team as a Spa Keyholder. This role goes beyond front desk basics — you'll serve as Manager on Duty when the Spa Director, Assistant Manager, or Operations Manager are absent or unavailable, resolve guest concerns, and help train the next generation of hospitality talent, all while building toward a management career with Woodhouse.

What You'll Do

• Perform all front desk and guest service duties at an advanced level
• Serve as Manager on Duty, overseeing appointment flow and daily operations
• Resolve guest complaints and escalation when appropriate
• Maintain accuracy and accountability in opening and closing procedures, including required reporting and daily register reconciliation
• Support new hire training
• Recommend services, upgrades, and retail products to guests

What We're Looking For

• 3-5 years of front desk, guest services, or hospitality/retail experience
• Demonstrated leadership or keyholder experience
• Strong decision‑making and conflict‑resolution skills
• Flexible availability including evenings and weekends

What Success Looks Like

• Averaging $25/hr in retail sales
• Achieving a 30% or higher rebooking rate
• Confidently managing the floor as Manager on Duty
• Mentoring new hospitality hires successfully

What We Offer

• Competitive hourly pay plus monthly performance bonuses
• 5% retail commission with tiered bonus incentives
• A defined path toward Assistant Manager and Management GEM roles
• Complimentary and discounted spa services
• Ongoing leadership training and mentorship

Compensation

$20.00 - $23.00 per hour

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Passion Meets Purpose at Woodhouse

At Woodhouse, we provide self‑care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.

About Us

Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self‑care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well‑being.

Franchise Ownership

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.

We Want You

We want to be the best for our guests. That means keeping a superior staff. We hope to bring in your talent, help you grow, and provide a home where you can enjoy what you do for a long time.

Benefits By Location

• Specific benefits vary by location