Spa Coordinator : Castle Rock & Colorado Springs

Aurora Medical Spa; Castle Rock (CO); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health Benefits

401(k) with company match

Paid holidays and PTO

Generous employee discounts

Job summary

Aurora Medical Spa is hiring a full-time Spa Coordinator to serve both Castle Rock and Colorado Springs clinics. This role blends front desk responsibilities with operations, ensuring a welcoming client experience and smooth daily scheduling across two markets.

You will move between locations as business needs require, manage provider schedules, handle transactions, and lead membership and retail conversations with confidence.

Qualifications

• Strong interpersonal and communication skills in a fast-paced, client-facing environment.
• Experience in or knowledge of beauty, wellness, and medical aesthetics industry is preferred.
• Willingness to commute between Castle Rock and Colorado Springs locations.
• Ability to work in-person at either location with a varying schedule based on business needs.

Responsibilities

• Deliver a high-level, welcoming client experience from check-in through check-out
• Travel between Castle Rock and Colorado Springs locations as scheduling needs require
• Manage provider schedules with accuracy, efficiency, and proactive communication
• Coordinate daily treatment flow to keep appointments on time and service quality strong
• Maintain accurate client records and process financial transactions with care and precision
• Present and discuss services, treatment packages, and membership options with confidence
• Support retail recommendations and client education on products and aftercare
• Partner with providers to support strong rebooking rates and long-term client retention
• Contribute actively to a professional, positive team culture that reflects Aurora’s standards at both locations

Skills

Interpersonal skills

Communication

Adaptability

Time management

Multisite coordination

Tools

Scheduling software

Job description

Spa Coordinator

Aurora Medical Spa: Castle Rock & Colorado Springs, CO

Applies to: All candidates in or near Castle Rock and Colorado Springs, CO

Use case: Full-time front desk and operations role splitting time between our Castle Rock and Colorado Springs locations

Purpose

Aurora Medical Spa is hiring a full-time Spa Coordinator to serve both of our Colorado locations, Castle Rock and Colorado Springs. This is an opportunity to join a team with the full backing of a brand that has spent nearly two decades earning trust across Missouri, Colorado and Texas.

About Aurora Medical Spa: Castle Rock & Colorado Springs

Aurora Medical Spa was founded in 2006 in Des Peres, MO, and has expanded thoughtfully across Missouri, Colorado, and Texas by doing one thing consistently: delivering a high standard of aesthetic care in a culture that genuinely values its people. Our Castle Rock location opened in 2024, joining our Colorado Springs location in bringing Aurora’s standard of care to the Front Range.

Castle Rock, the county seat of Douglas County, is one of the fastest-growing communities in Colorado, with a population that has climbed past 80,000. It’s an affluent, family-oriented, and highly educated community with a client base that values quality providers and personalized experiences. Colorado Springs, the second-largest city in the state, adds a larger and diverse client community. In this role, you won’t just be managing a front desk. You’ll play an active part in Aurora’s continued growth across two markets that are paying attention.

We are a certified Great Place to Work®, and that culture travels with every location we open. You’ll find the same investment in people, the same collaborative team dynamic, and the same commitment to an exceptional client experience at both clinics.

Joining Aurora in Colorado means your contributions matter every day. The culture you help build, the client experience you help define, and the relationships you cultivate will shape what Aurora looks like across the Front Range for years to come.

About the Role

This is a full-time, in-person position responsible for daily operations and client experience across our Castle Rock and Colorado Springs clinics. You will not have a fixed schedule at one location. You’ll move between both clinics as business needs require, supporting whichever team needs you most. As Spa Coordinator, you are the connective tissue between our clients, our providers, and the clinical schedule: the person who keeps the day running smoothly while making every client feel like the visit was designed around them.

You will manage scheduling with precision, coordinate treatment flow, handle financial transactions, and lead membership and retail conversations with confidence. Equally important is your presence as a cultural contributor, someone who adds to the team environment, communicates professionally, and takes genuine ownership of the client experience from check-in to check-out, no matter which clinic you’re in that day.

Who Thrives in This Role

Aurora’s best Spa Coordinators share a few qualities that set them apart. Here is what we look for in Colorado :

Flexible and Adaptable

You’re comfortable working across two locations and adjusting to where the team needs you. You can step into either clinic, pick up quickly where the day stands, and bring the same level of care and professionalism to both. You see the commute between locations as part of the job and approach it with a reliable, positive attitude.

Operationally Precise

You manage multiple responsibilities simultaneously without losing accuracy or professionalism. Scheduling, documentation, and follow-through are areas where you hold yourself to a high standard, because you understand that operational reliability is the foundation of a great client experience.

Genuinely Client-Centered

You are naturally warm and attentive, and you take real ownership of how clients feel throughout their visit, whether it is their first appointment or their fiftieth. You don’t just greet people; you make them feel expected, valued, and well cared for.

Confident in Sales Conversations

You can discuss services, memberships, and retail products with knowledge and ease, guiding clients toward decisions that are right for them without pressure or awkwardness. You understand that education and trust do the selling.

A Collaborative Team Member

You add to the team environment rather than simply working in it. You support your providers, communicate clearly and professionally, and build strong relationships with two teams at once, contributing to a culture that clients in both communities will notice and remember.

Growth-Oriented

You are open to feedback, take ownership of your development, and approach this role as a career opportunity, not just a position. Aurora invests in people who invest in themselves.

Responsibilities

Day-to-day duties across our Castle Rock and Colorado Springs, CO clinics.

• Deliver a high-level, welcoming client experience from check-in through check-out
• Travel between our Castle Rock and Colorado Springs locations as scheduling needs require
• Manage provider schedules with accuracy, efficiency, and proactive communication
• Coordinate daily treatment flow to keep appointments on time and service quality strong
• Maintain accurate client records and process financial transactions with care and precision
• Present and discuss services, treatment packages, and membership options with confidence
• Support retail recommendations and client education on products and aftercare
• Partner with providers to support strong rebooking rates and long-term client retention
• Contribute actively to a professional, positive team culture that reflects Aurora’s standards at both locations

Qualifications

Required

• Strong interpersonal and communication skills: warm, professional, and articulate
• Ability to work effectively in a fast-paced, client-facing environment with shifting priorities
• Genuine interest in the beauty, wellness, and medical aesthetics industry
• Flexibility and willingness to commute between our Castle Rock and Colorado Springs locations, with reliable transportation
• Availability to work in person at either location, with a schedule that varies based on business needs

Preferred

• Experience in medical aesthetics, dermatology, dental, spa, or upscale hospitality
• Familiarity with scheduling or practice management software
• Local ties to Castle Rock, Colorado Springs, or the greater Douglas County and El Paso County areas

Compensation and Schedule

Detailed Information : Pay Competitive, discussed during the interview process Health Benefits Medical, Dental, and Vision insurance Retirement 401(k) with company match Time Off Paid holidays and PTO Perks Generous employee discounts on Aurora services and products Hours Full-time, 36-40 hrs/week; primarily weekday shifts; time split between locations as business needs require Saturday Rotating Saturdays included Work Setting In-person: Castle Rock and Colorado Springs, CO (on-site only; travel between locations required)