Spa Coordinator - Manager

Woodhouse Spa - Cedar Park; Indiana (PA); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

401(k) matching

Life insurance

Employee discounts

Health insurance

Paid time off

Paid training

Flexible schedule

Advancement opportunities

Training & development

Job summary

The Woodhouse Spa in Birmingham, AL is seeking a Spa Coordinator to lead the Hospitality Team and deliver a signature guest experience. You will work closely with therapists, concierge, and spa attendants to ensure guests are comfortable, scheduled, and engaged, while driving sales and KPI performance.

This full-time role requires an energetic leader who can manage shifts, train staff, and maintain high standards across service areas.

Qualifications

• Relentlessly positive attitude and strong interpersonal skills.
• Proven leadership experience in driving sales and hitting KPIs.
• Education: high school diploma; bachelor’s degree preferred.

Responsibilities

• Lead a Hospitality Team of 9–14 employees.
• Answer phones and schedule appointments.
• Assist General Manager and cover duties as needed.
• Coach and develop Hospitality Team members.
• Manage inventory and process gift cards and refunds.
• Greet guests and ensure exceptional guest experience.
• Educate guests on spa services and products.
• Coordinate spa events and maintain department SOPs.
• Monitor KPIs and drive growth with training and competitions.

Skills

Leadership

Sales

Customer service

Coaching

Team management

Education

High school or equivalent

Bachelor’s degree (preferred)

Tools

Appointment software

POS system

Job description

Purpose

The Spa Coordinator leads the Hospitality Team to provide an exceptional customer experience before, during, and after services. We are seeking an individual with a relentlessly positive attitude, strong interpersonal skills, and proven leadership experience in driving sales and hitting key KPIs. The ideal candidate will work closely with therapists, concierge, and spa attendants to ensure each guest is comfortable, on schedule, and receives a signature experience while being dedicated to growing with our team.

Core Values

• Hospitality
• Excellence
• Mindfulness
• Professionalism
• Anticipation
• Teamwork

Responsibilities

• Manage a team of 9-14 employees
• Answer phones
• Assist the General Manager with duties as needed
• Cover duties of Hospitality Team members when necessary
• Schedule Hospitality Team shifts monthly
• Delegate spa duties effectively to Hospitality Team
• Ensure laundry services are completed daily
• Schedule appointments using computer software and take full ownership of the appointment book
• Maintain organization of boutique area
• Escort guests to dressing room, service areas, etc., when needed
• Provide amenities to guests when needed
• Schedule and coordinate spa parties to host curated gatherings
• Coordinate Hospitality Team building activities and events outside of work hours 1-2 times a year
• Perform an opening sweep daily to make sure all opening duties have been completed
• Process refund requests
• Process time off requests submitted by Hospitality Team
• Process online gift cards
• Handle guest discrepancies and guests who are not satisfied with their spa experience
• Greet guests enthusiastically and create long lasting relationships with guests
• Confirm appointments
• Prepare, sell, and upsell gift cards
• Check in new retail products, process purchase orders
• Submit inventory orders for Retail Area and Back of House
• Recommend and close retail product sales
• Educate guests on spa services and retail products
• Educate concierge on best practices and techniques for sales, communication, etc.
• Give frequent feedback and coaching to Hospitality Team members
• Train Hospitality staff to completion and provide continuing education for all concierges
• Ensure proper lighting, music, cleanliness, and aromatherapy as set forth in the Ambiance Standards
• Monitor relevant KPIs and reports
• Encourage KPI growth with engaging competitions or trainings
• Hold meetings that are conducive to Hospitality Team development
• Ensure all policies and SOPs are followed and current within the department
• Protect The Woodhouse Brand
• Abide by all protocols set forth by The Woodhouse Corporation

Organizational Relationships

The Spa Coordinator reports directly to the General Manager.

Compensation & Hours

Full-time position. Hourly pay range: $20.00–$23.00. Minimum of 32 hours per week, including evening and weekend shifts. Regular shifts: 9 am–5 pm, 12 pm–7 pm (Mon–Thu), 9 am–5 pm, 10 am–6 pm, 12 pm–8 pm (Fri–Sat), 10 am–6 pm (Sun).

Schedule

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekends

Work Location

In person, Birmingham, AL 35243.

Education

• High school or equivalent
• Bachelor’s degree (preferred)

Experience

• Spa: 1 year (preferred)
• Leadership: 2–3 years (preferred)

Shift Availability

• Day Shift (required)
• Night Shift (required)
• Weekends (required)

Benefits

• 401(k) matching
• Life insurance
• Employee discounts
• Health insurance
• Paid time off
• Paid training
• Flexible schedule
• Opportunity for advancement
• Training & development