Spa Concierge & Scheduling Pro - Guest Experience

Terranea Resort; Rancho Palos Verdes, Northern (CA, KY); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability

401(k) match

PTO

FSA

Employee assistance

Job summary

Terranea Resort in Rancho Palos Verdes, CA seeks a spa receptionist to greet guests, schedule services, and manage confirmations. You will handle payments, assist guests in a high-volume spa environment, and maintain a welcoming reception area.

The role requires excellent English communication, a polished appearance, and the ability to multitask while delivering exceptional guest experiences. Full-time, on-site position with a comprehensive benefits package.

Qualifications

• Pleasant, professional demeanor with a positive image for spa guests.
• Strong customer service and communication skills.
• Ability to uphold service standards and prioritize tasks.
• Ability to interact with guests and associates in a calm, professional manner.

Responsibilities

• Greet guests, schedule spa & salon appointments, and confirm bookings.
• Process payments and assist guests efficiently in high volume.
• Maintain the waiting area and provide information about services.
• Answer emails and direct calls to spa personnel.

Skills

Customer service

Communication

Professional appearance

Multitasking

Education

High School diploma

Tools

SpaSoft

Job description

Terranea Resort in Rancho Palos Verdes, CA seeks a spa receptionist to greet guests, schedule services, and manage confirmations. You will handle payments, assist guests in a high-volume spa environment, and maintain a welcoming reception area.

The role requires excellent English communication, a polished appearance, and the ability to multitask while delivering exceptional guest experiences. Full-time, on-site position with a comprehensive benefits package.