Spa Concierge & Reservations Specialist

Montage International; Utah; On-site; USD 32,000 - 42,000; Full time

Job summary

Montage International is seeking a Spa Desk Agent to warmly welcome guests, check guests in/out, and promote spa retail. This full-time role supports the spa team and helps achieve guest satisfaction.

Requirements include 2–3 years in customer service in hotel or spa settings, a high school diploma, basic math for billing, and strong English communication; proficiency with Word, Excel, PowerPoint, and Outlook is preferred.

Qualifications

• High school diploma or equivalent required.
• 2–3 years of customer service experience in a hotel or spa environment.
• Basic math skills and ability to handle billing accurately.
• Ability to communicate clearly in English (speaking, reading, writing).
• Advanced skills in Microsoft Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Greet and welcome Spa guests, assist with inquiries, and coordinate guest requests.
• Provide spa services information and support guest check-in/check-out and reservations.
• Assist colleagues with daily operations to maintain teamwork and spa success.

Skills

Customer service

Communication

Hospitality knowledge

English fluency

Education

High school diploma or equivalent

Bachelor's Degree

Tools

Word

Excel

PowerPoint

Outlook

Job description

Montage International is seeking a Spa Desk Agent to warmly welcome guests, check guests in/out, and promote spa retail. This full-time role supports the spa team and helps achieve guest satisfaction.

Requirements include 2–3 years in customer service in hotel or spa settings, a high school diploma, basic math for billing, and strong English communication; proficiency with Word, Excel, PowerPoint, and Outlook is preferred.