Spa Concierge/ Receptionist at Luxury Day Spa

The Woodhouse Day Spa; Gaithersburg (MD); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Competitive Pay

Paid vacations for full‑time employees

Generous discounts on services and products

Paid training program

Sign-On Bonus

Flexible Scheduling

Recognition Program

Job summary

A luxury day spa in Gaithersburg is seeking a Spa Concierge/Receptionist to provide exceptional customer service. The ideal candidate will be friendly, detail-oriented, and willing to be trained in 'The Woodhouse Way.' Responsibilities include welcoming guests, educating them on amenities, ensuring a clean environment, and assisting in daily operations. This position offers competitive pay, paid training, and flexible scheduling. Join a team dedicated to creating memorable guest experiences.

Qualifications

• Must have a friendly demeanor and be highly professional.
• Ability to remember details about guests to enhance their experience.
• Must be trained in 'The Woodhouse Way' for service excellence.

Responsibilities

• Provide personal attention to guests as they enter the spa.
• Educate guests on the Woodhouse experience.
• Answer calls with a positive attitude.
• Ensure a clean and inviting environment for guests.
• Act as a brand ambassador and support leadership in operations.

Skills

Customer service

Communication

Attention to detail

Teamwork

Job description

Spa Concierge/Receptionist at Luxury Day Spa - Gaithersburg

Future Opening: Spa Concierge/ Receptionist at Luxury Day Spa

Part Time • MD - Gaithersburg

About the Role

Want to work at America’s BEST day spa? Ready to do what you love? Ready to make a difference and be an important part of our team? The Woodhouse Day Spas, voted America’s best day spa in 2012 and 2013 by American Spa Magazine, is hiring full‑time and part‑time Spa Concierge.

At The Woodhouse, we value our team members and strive for excellence with every guest experience.

Share your unique talents and professionalism, and we will train you in “The Woodhouse Way” providing you the tools, knowledge, and intention to deliver the best guest experience each and every time.

Responsibilities

• Provides personal attention from the time the guest walks through the door
• Educates the guest on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities, and helps them have a seamless experience
• Answers the phone with a smile each and every time
• Acts as the brand ambassador, ensuring a clean, safe place with the right lighting, music, and scent for a memorable experience
• Remembers the small details that make The Woodhouse special—guest’s favorite drink, warm inviting neck wrap, personal details such as birthdays and anniversaries
• Serves as back‑up for the leadership team, ensuring smooth operations

Perks & Benefits

• Competitive Pay and Incentive programs
• Paid vacations for full‑time employees
• Generous discounts and opportunities to enjoy services and products
• “The Woodhouse Way” paid training program
• Working in a new state‑of‑the‑art facility
• Paid CE and/or Licensure
• Sign‑On Bonus
• Flexible Scheduling
• Recognition Program
• Team Building
• Employee Discounts

About Us

Founded in 2001, Woodhouse is a premier spa franchise offering signature massages, facials, body treatments, rituals, and more. With 85+ locations nationwide, we are the gold standard of neighborhood spas, focused on total well‑being.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.

Equal Opportunity Employer

The Woodhouse Day Spa is an Equal Opportunity Employer and is a drug‑free and smoke‑free workplace.