Receptionist Spa Concierge at Luxury Day Spa in Gaithersburg

The Woodhouse Day Spa - Gaithersburg & Leesburg; Gaithersburg (MD); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Competitive pay and incentive programs

Paid vacations for full‑time employees

Generous discounts on services and products

'The Woodhouse Way' paid training program

Working in a state‑of‑the‑art facility

Job summary

A luxury day spa is seeking passionate Spa Concierge team members to provide exceptional customer service and ensure a warm, inviting atmosphere for guests. You will educate clients on the Woodhouse experience, handle phone inquiries gracefully, and maintain a clean and welcoming environment. The perfect candidate demonstrates reliability with a positive attitude and a commitment to teamwork. Join a supportive team and benefit from competitive pay, paid vacations, and specialized training in 'The Woodhouse Way'.

Responsibilities

• Provides personal attention and great customer service.
• Educates the guest on the Woodhouse experience.
• Answers the phone with a smile each time.
• Acts as the brand ambassador.
• Remembers small details that make The Woodhouse special.
• Serves as a backup for the leadership team.
• Demonstrates reliability, punctuality, and a positive attitude.
• Is a good team player.

Job description

Join The Woodhouse Day Spa

We are hiring for Full Time and Part Time Spa Concierge positions. At The Woodhouse Day Spa, we value our team members and strive for excellence with every guest experience. Share with us your unique talents and professionalism and in return, we will train you in “The Woodhouse Way” providing you with the tools, knowledge, and intention that will help you deliver the best guest experience each and every time.

The Woodhouse Day Spa is the leader in affordable luxury and we are seeking passion‑filled, enthusiastic individuals driven by intention and guided by excellence to join our team today. If you want to be more than just a number, consider joining the Woodhouse Family.

Responsibilities

• Provides personal attention and great customer service from the moment the guest walks through the door.
• Educates the guest on the Woodhouse experience, including a warm welcome, introduction to our locker room and amenities, and ensuring a seamless experience.
• Answers the phone with a smile each and every time.
• Acts as the brand ambassador, ensuring the guest enters a clean, safe place with the right lighting, music, and scent for a memorable experience.
• Remembers small details that make The Woodhouse special—guest’s favorite drink, warm inviting neck wrap, birthdays and anniversaries.
• Serves as a backup for the leadership team, ensuring operations run smoothly.
• Demonstrates reliability, punctuality, responsibility, a positive attitude, and a smile when meeting new people daily.
• Is a good team player.

Benefits

• Competitive pay and incentive programs
• Paid vacations for full‑time employees
• Generous discounts and opportunities to enjoy services and products
• “The Woodhouse Way” paid training program
• Working in a state‑of‑the‑art facility

The Woodhouse Day Spa is an Equal Opportunity Employer and is a drug‑free and smoke‑free workplace.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.