Spa Concierge

The Woodhouse Spas Corporation; Bethesda (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Woodhouse Spa in North Bethesda, MD is seeking a Spa Concierge who will be the face of the spa, greeting guests, guiding tours, and ensuring every visit starts and ends with warmth.

You will answer calls, book appointments, explain services, and help maintain a polished front desk. This role emphasizes hospitality, quick thinking, and excellent communication in a fast-paced environment.

Qualifications

• High school diploma or equivalent is required or expected.
• Previous customer service or hospitality experience is preferred.
• Excellent communication and interpersonal skills are essential.

Responsibilities

• Deliver an exceptional guest experience by providing warm, personalized service throughout each visit.
• Welcome guests, provide spa tours, explain amenities, and ensure a seamless check-in and check-out process.
• Answer incoming calls, schedule appointments, recommend spa services, and process guest payments.
• Build strong relationships with guests by anticipating their needs and remembering details.
• Support therapists by scheduling follow-up appointments and recommending retail products.
• Educate guests on Woodhouse services, memberships, promotions, and retail offerings.
• Partner with Spa Manager to maintain smooth daily operations and uphold brand standards.
• Assist in achieving spa service and retail sales goals through education.
• Maintain an organized, professional front desk environment.
• Follow all company policies and procedures.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Multitasking

Reservation systems

Cash handling

Hospitality mindset

Education

High school diploma or equivalent

Tools

POS software

Scheduling software

Job description

Spa Concierge

Woodhouse Spa | North Bethesda, MD

About Woodhouse Spa

Founded in 2001, Woodhouse Spa is a premier luxury day spa franchise redefining self-care through exceptional guest experiences. With more than 85 locations nationwide, Woodhouse offers signature massages, facials, body treatments, and wellness rituals in a tranquil, resort-inspired environment.

Our mission is simple: to create an unforgettable experience that nurtures the mind, body, and spirit. Every member of our team plays an important role in delivering the personalized service and hospitality that sets Woodhouse apart.

Position Summary

As a Spa Concierge, you are the face of Woodhouse Spa and the first and last impression for every guest. You will create a warm, welcoming environment while ensuring every guest enjoys a seamless, personalized experience from the moment they arrive until they leave.

This role is ideal for someone who is passionate about hospitality, thrives in a fast-paced environment, enjoys building relationships, and takes pride in delivering exceptional customer service.

What You'll Do

• Deliver an exceptional guest experience by providing warm, personalized service throughout each visit.
• Welcome guests, provide spa tours, explain amenities, and ensure a seamless check-in and check-out process.
• Answer incoming calls, schedule appointments, recommend spa services, and process guest payments.
• Build strong relationships with guests by anticipating their needs and remembering the thoughtful details that make each visit memorable.
• Support therapists by scheduling follow-up appointments and recommending retail products that complement guest services.
• Educate guests on Woodhouse services, treatments, memberships, promotions, and retail offerings.
• Partner with the Spa Manager and team to maintain smooth daily operations and uphold Woodhouse brand standards.
• Assist in achieving spa service and retail sales goals through exceptional guest education and service.
• Maintain an organized, professional, and welcoming front desk environment.
• Follow all company policies, procedures, and operational standards.

What We're Looking For

• High school diploma or equivalent.
• Previous experience in customer service, hospitality, front desk, retail, or spa operations preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Comfortable working in a fast-paced, guest-focused environment.
• Ability to remain professional and adaptable while managing changing priorities.
• Basic computer proficiency and experience with reservation or scheduling systems preferred.
• Cash handling and basic accounting experience is a plus.
• Passion for wellness, hospitality, and creating exceptional guest experiences.

Schedule

• Day and evening shifts available.
• Must be available to work weekends.
• Flexibility to work some holidays as needed.
• Regular and dependable attendance is required.

Physical Requirements

• Ability to stand, walk, bend, and move throughout the spa for extended periods.
• Ability to occasionally lift up to 45 pounds.

Why Join Woodhouse Spa?

At Woodhouse, we believe our team members are the heart of the guest experience. We foster a supportive, collaborative environment where you'll have the opportunity to build meaningful relationships with guests, grow your career, and be part of a team dedicated to wellness and exceptional service.

If you're passionate about hospitality, thrive on creating memorable experiences, and enjoy helping others feel their best, we'd love to meet you.