Spa Concierge

The Woodhouse Day Spa - Gaithersburg & Leesburg; Gaithersburg (MD); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Pay and Incentive programs

Paid vacations for full time employees

Generous discounts on services

Paid training program

New state of the art facility

Job summary

A leading day spa in Gaithersburg is seeking enthusiastic Spa Concierges to ensure guests receive exceptional service from arrival to departure. Responsibilities include personal attention to guests, educating them about services, and maintaining an inviting environment. This position offers competitive pay, paid vacations, and comprehensive training in 'The Woodhouse Way'. Join a friendly team that values your talents and supports your growth.

Qualifications

• Passion for providing exceptional customer experiences.
• Professionalism and strong interpersonal skills.
• Ability to maintain a clean and welcoming environment.

Responsibilities

• Provide personal attention to guests as they arrive.
• Educate guests about the Woodhouse experience.
• Act as a brand ambassador ensuring a memorable experience.
• Assist leadership when needed to maintain smooth operations.

Skills

Customer service skills

Attention to detail

Communication skills

Ability to multitask

Job description

Join The Woodhouse Day Spa

Want to work at America’s BEST day spa? Ready to do what you love? Ready to make a difference and be an important part of our Team? Come join The Woodhouse Day Spas, voted America’s best day spa in 2012 and 2013 by American Spa Magazine!

We are hiring for Full Time and Part Time Spa Concierge At The Woodhouse, we value our team members and strive for excellence with every guest experience.

Share with us your unique talents and professionalism and in return, we will train you in “The Woodhouse Way” providing you with the tools, knowledge, and intention that will help you deliver the best guest experience each and every time. We are a company that recognizes, rewards and celebrates with you along the way—as you excel and grow in your talents, opportunity will follow you.

The Woodhouse Day Spa is the leader in affordable luxury. The willingness to serve and the ability to deliver are the core of our company’s mantra. We are seeking passion filled, enthusiastic individuals driven by intention and guided by excellence to join our team today. Want to be more than just a number ‑then you should consider joining the Woodhouse Family today!

Spa Concierge Responsibilities

• Provides personal attention from the time the guest walks the door
• Educates the guest on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities, and helping them to have a seamless experience
• Answers the phone with a smile each and every time
• Is the brand ambassador, making sure the guest enters a clean, safe place with just the right lighting, music and scent to ensure that memorable experience
• Remembers the small things that make The Woodhouse special – the guest’s favorite drink, the warm inviting neck wrap, personal details such as birthdays and anniversaries
• Serves as back up for the leadership team when they are busy taking care of the “big stuff”, you always make sure things are running smoothly

Benefits

• Competitive Pay and Incentive programs
• Paid vacations for full time employees
• Generous discounts and opportunities to enjoy services and products
• “The Woodhouse Way” paid training program
• Working in a new state of the art facility

The Woodhouse Day Spa is an Equal Opportunity Employer and is a drug free and smoke free workplace.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.