Spa Concierge (Part-Time)

Christwood; Covington (VA); On-site; USD 22,000 - 33,000; Part time

Job summary

Christwood in Covington, VA is seeking a part-time Spa Concierge to support Lotus Spa, Lotus 2, and Bloom. This role goes beyond front desk duties, focusing on organization, relationship-building, and delivering an exceptional resident experience.

You will welcome residents and guests, manage calendars, answer inquiries, assist with retail operations, and help coordinate spa providers. Strong communication and independent work style are essential.

Qualifications

• Previous customer service, hospitality, medical office, spa, or administrative experience preferred.
• Ability to learn scheduling software quickly.
• Excellent organizational and multitasking abilities.
• Outstanding communication and interpersonal skills.
• Patience, compassion, and professionalism when working with older adults.
• Ability to prioritize responsibilities and work independently without constant supervision.
• Dependable, flexible, and committed to providing exceptional service.

Responsibilities

• Welcome residents and guests with warmth and professionalism.
• Schedule appointments and manage multiple calendars.
• Answer phones, emails, and resident inquiries promptly and courteously.
• Support the daily operations of Lotus Spa, Lotus 2, and Bloom.
• Maintain accurate records and scheduling information.
• Assist with retail sales and inventory for Bloom.
• Help coordinate daily schedules for spa providers.
• Maintain a clean, organized, and welcoming reception area.
• Build positive relationships with residents, families, team members, and providers.
• Perform other administrative and customer service duties as assigned.

Skills

Customer service

Hospitality

Scheduling software

Multitasking

Organizational skills

Communication

Interpersonal skills

Older adult care

Tools

Microsoft Office

Scheduling software

Job description

*Voted Top Workplaces in 2026*

*Schedule:** approximately 25–30 hours (per week)

**Hours:** Flexible within business hours

Are you an organized, self-motivated professional who enjoys building relationships and providing exceptional customer service? Christwood is seeking a **Spa Concierge** to support the daily operations of Lotus Spa, Lotus 2, and Bloom, our on-campus gift shop.

This is **not** a traditional spa front desk position. While you will welcome residents and guests, this role is much more than checking clients in and answering phones. We're looking for someone who enjoys staying organized, managing multiple priorities, and helping create an exceptional experience for our residents.

The ideal candidate is dependable, detail-oriented, and able to work independently while collaborating closely with the Spa Coordinator. This position requires someone who takes initiative, manages their time effectively, and is comfortable balancing a variety of responsibilities throughout the day.

Essential Responsibilities

• Welcome residents and guests with warmth and professionalism.
• Schedule appointments and manage multiple calendars.
• Answer phones, emails, and resident inquiries promptly and courteously.
• Support the daily operations of Lotus Spa, Lotus 2, and Bloom.
• Maintain accurate records and scheduling information.
• Assist with retail sales and inventory for Bloom.
• Help coordinate daily schedules for spa providers.
• Maintain a clean, organized, and welcoming reception area.
• Build positive relationships with residents, families, team members, and providers.
• Perform other administrative and customer service duties as assigned.

Qualifications

• Previous customer service, hospitality, medical office, spa, or administrative experience preferred.
• Strong computer skills and the ability to learn scheduling software quickly.
• Excellent organizational and multitasking abilities.
• Outstanding communication and interpersonal skills.
• Patience, compassion, and professionalism when working with older adults.
• Ability to prioritize responsibilities and work independently without constant supervision.
• Dependable, flexible, and committed to providing exceptional service.

If you enjoy building meaningful relationships, staying organized, and making a positive impact each day, we'd love to hear from you.

Lotus Spa opened in 2014 and is located in Christwood's 23,000 square foot state of the art Community Center located at 100 Christwood Blvd. Christwood’s Mission is to help Seniors live with dignity,independence, and the assurance of needed physical, spiritual and medical care.Christwood will also foster, sponsor, organize, develop, and participate inother activities of a charitable, educational, or scientific nature compatiblewith its Mission.