Senior Living Spa & Guest Experience Coordinator

Kaizen Lab Inc.; Covington (LA); On-site; USD 17,000 - 25,000; Part time

Job summary

Kaizen Lab Inc. is seeking a Spa Concierge to support Christwood's Lotus Spa, Lotus 2, and Bloom at his campus in Covington, Louisiana. The role emphasizes organization, relationship-building, and exceptional service beyond traditional front desk duties.

The position offers flexible hours within business hours and approximately 25–30 hours per week, requiring independence and teamwork with the Spa Coordinator.

Qualifications

• Previous customer service, hospitality, medical office, spa, or administrative experience preferred.
• Strong computer skills and ability to learn scheduling software quickly.
• Excellent organizational and multitasking abilities.
• Outstanding communication and interpersonal skills.
• Patience, compassion, and professionalism when working with older adults.
• Ability to prioritize responsibilities and work independently.

Responsibilities

• Welcome residents and guests with warmth and professionalism.
• Schedule appointments and manage multiple calendars.
• Answer phones, emails, and resident inquiries promptly and courteously.
• Support the daily operations of Lotus Spa, Lotus 2, and Bloom.
• Maintain accurate records and scheduling information.
• Assist with retail sales and inventory for Bloom.
• Help coordinate daily schedules for spa providers.
• Maintain a clean, organized, and welcoming reception area.
• Build positive relationships with residents, families, team members, and providers.
• Perform other administrative and customer service duties as assigned.

Skills

Customer service

Hospitality experience

Administrative skills

Scheduling software

Organizational skills

Communication skills

Multitasking

Empathy

Independence

Job description

Kaizen Lab Inc. is seeking a Spa Concierge to support Christwood's Lotus Spa, Lotus 2, and Bloom at his campus in Covington, Louisiana. The role emphasizes organization, relationship-building, and exceptional service beyond traditional front desk duties.

The position offers flexible hours within business hours and approximately 25–30 hours per week, requiring independence and teamwork with the Spa Coordinator.