Spa Concierge Lead: Guest Services & Reservations

Oaklawn; Hot Springs (AR); On-site; USD 32,000 - 46,000; Full time

Job summary

Oaklawn in Hot Springs, Arkansas is seeking a Spa Receptionist Lead to greet guests, manage reservations, and support spa services. You will handle payments, maintain smooth front-desk operations, and assist with programs for members and guests.

The role requires excellent communication, a professional appearance, and the ability to stand and work nights, weekends, and holidays. A high school diploma is required, with hospitality experience a plus.

Qualifications

• High school diploma or equivalent; hospitality or wellness education is a plus.
• Customer service experience is required.
• Excellent communication, customer service skills, and work ethic.
• Willingness to handle payments and balance daily receipts.

Responsibilities

• Greet guests warmly and communicate with members and guests.
• Assist with reservations, directions, and information requests.
• Process payments and reconcile daily sales and receipts.
• Maintain facility procedures and proper inventory and housekeeping.
• Support staff and communicate issues to the Facility Manager.

Skills

Customer service

Communication skills

Team player

Money handling

Education

High school diploma or equivalent

College degree preferred

Tools

Office software

Job description

Oaklawn in Hot Springs, Arkansas is seeking a Spa Receptionist Lead to greet guests, manage reservations, and support spa services. You will handle payments, maintain smooth front-desk operations, and assist with programs for members and guests.

The role requires excellent communication, a professional appearance, and the ability to stand and work nights, weekends, and holidays. A high school diploma is required, with hospitality experience a plus.