Spa Concierge & Guest Services Specialist

Oaklawn Jockey Club; Hot Springs (AR); On-site; Confidential; Full time

Job summary

Oaklawn Jockey Club in Hot Springs, Arkansas is seeking a dedicated team member to join our facilities and guest services team. You will greet guests, support maintenance, manage reservations, and help ensure a safe, welcoming environment. The role requires energy, reliability, and the ability to stand long periods.

Nights, weekends, and holidays are expected. A high school diploma is required; cash handling and customer service experience are assets; pre-employment drug screen and background

Qualifications

• Must be at least 21 years of age.
• High school diploma or equivalent; hospitality or wellness education is a plus.
• High School diploma but college degree preferred.
• Customer service experience.
• Previous experience handling money.
• Excellent communication, customer service skills, and work ethic.

Responsibilities

• Greets guests and provides assistance as needed.
• Maintains and reconciles payments and daily sales when applicable.
• Assists with reservations, directions, and information requests for members and guests.
• Performs routine maintenance tasks and keeps supplies organized.
• Ensures safety and security of the facility and communicates issues to management.
• Lifts and moves equipment and supplies as required; stands for long periods.

Skills

Customer service

Cash handling

Communication

Team player

Stamina

English skills

Education

High school diploma

Hospitality/Wellness education

Tools

POS systems

Office equipment

Job description

Oaklawn Jockey Club in Hot Springs, Arkansas is seeking a dedicated team member to join our facilities and guest services team. You will greet guests, support maintenance, manage reservations, and help ensure a safe, welcoming environment. The role requires energy, reliability, and the ability to stand long periods.

Nights, weekends, and holidays are expected. A high school diploma is required; cash handling and customer service experience are assets; pre-employment drug screen and background