Front Desk Concierge & Guest Experience

Oaklawn; Hot Springs (AR); On-site; USD 17,000 - 25,000; Full time

Job summary

Oaklawn Racing Casino Resort in Hot Springs, AR is seeking a Front Desk Agent to provide attentive, courteous service during check-in, stay, and checkout, while maximizing guest satisfaction and room revenue in a polished, professional environment.

The role requires greeting guests, managing reservations, answering questions about local attractions, and coordinating with housekeeping and other departments to ensure a smooth guest experience.

Qualifications

• High School Diploma or GED required.
• Guest service and front desk experience preferred.
• Ability to handle multiple tasks and assist guests.

Responsibilities

• Check-in and check-out guests with courteous service.
• Sell rooms and manage reservations in the system.
• Communicate with housekeeping about room status and needs.
• Maintain daily logs and balance cash drawers.
• Respond to guest inquiries and provide information about local area.

Skills

Guest service experience

Front desk experience

Multitasking

Diplomatic communication

Education

High School Diploma or GED

Job description

Oaklawn Racing Casino Resort in Hot Springs, AR is seeking a Front Desk Agent to provide attentive, courteous service during check-in, stay, and checkout, while maximizing guest satisfaction and room revenue in a polished, professional environment.

The role requires greeting guests, managing reservations, answering questions about local attractions, and coordinating with housekeeping and other departments to ensure a smooth guest experience.