Spa Concierge & Guest Experience Specialist

Aliante Casino + Hotel + Spa; North Las Vegas (NV); On-site; USD 17,000 - 25,000; Full time

Job summary

Boyd Gaming Corporation is seeking a Spa Attendant to greet, check-in, and escort clients to designated spa areas, assist with facility preparation, and collect payments for services. The role requires keeping spa areas clean and upselling products or services while answering calls and booking appointments.

The ideal candidate will have strong customer service skills, experience in a spa or health-club setting, and the ability to work in a fast-paced environment.

Qualifications

• Must be 19 years old.
• Excellent customer service skills.
• Previous health club or spa experience preferred.
• CPR training preferred.
• Must be able to set up all proper equipment for all menu services.
• Must be literate and fluent in English.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Responsibilities

• Greet clients in a professional and timely manner.
• Book appointments according to availability.
• Clean general spa areas and refill supplies.
• Assist clients as needed including bringing towels, soaps, and filling tubs.
• Collect appropriate payments for services rendered.
• Upsell guests on products and/or services.
• Assist in other areas of the spa and train new team members.

Skills

Customer service

English fluency

Spa/health club experience

CPR training

Equipment setup

Payment handling

Job description

Boyd Gaming Corporation is seeking a Spa Attendant to greet, check-in, and escort clients to designated spa areas, assist with facility preparation, and collect payments for services. The role requires keeping spa areas clean and upselling products or services while answering calls and booking appointments.

The ideal candidate will have strong customer service skills, experience in a spa or health-club setting, and the ability to work in a fast-paced environment.