Spa Concierge & Guest Experience Specialist

Pacific Hospitality Group; Huntington Beach (CA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Retail commission

Service charge where applicable

Job summary

Pacific Hospitality Group seeks a Spa Coordinator/Attendant to deliver a seamless guest experience across front-of-house and back-of-house spa operations within our hotel. You will assist guests, keep areas spotless, coordinate appointments, and ensure spaces are stocked and organized.

Role requires strong customer service, attention to detail, and ability to collaborate with spa leadership and other departments to uphold service standards.

Qualifications

• 6+ months of prior sales, guest relations, and/or spa experience.
• Basic knowledge of spas, luxury hotel service standards, guest relations and etiquette.
• Communication and interpersonal skills with a commitment to a high level of guest satisfaction.

Responsibilities

• Greet guests, provide spa orientation, and assist with amenities.
• Maintain cleanliness and organization of reception, treatment rooms, locker rooms, fitness center, and lounge areas.
• Stock towels, linens, supplies, retail items, and guest amenities.
• Maintain working knowledge of spa services, treatments, amenities, and retail products.
• Schedule spa, salon, and fitness appointments; confirm bookings and support group reservations.
• Escort guests to waiting areas or treatment rooms and support retail purchases.
• Assist with daily administrative tasks: payroll cards, paperwork, and communication with management.
• Monitor spa areas and coordinate with Housekeeping, Engineering, and Front Office for upkeep and special requests.
• Open and close the spa, reconcile daily sales, and maintain accurate guest and room account records.
• Address guest concerns within scope and escalate issues when needed.
• Support department meetings, review VIP lists, and prepare reports.

Skills

Spa experience

Guest relations

Sales experience

Tools

Microsoft Office

POS systems

Job description

Pacific Hospitality Group seeks a Spa Coordinator/Attendant to deliver a seamless guest experience across front-of-house and back-of-house spa operations within our hotel. You will assist guests, keep areas spotless, coordinate appointments, and ensure spaces are stocked and organized.

Role requires strong customer service, attention to detail, and ability to collaborate with spa leadership and other departments to uphold service standards.