Spa Front Desk (PT)

Pacific City Operations, LLC; Huntington Beach (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Retail commission

Service charge where applicable

Job summary

Pacific Hospitality Group is seeking a Spa Coordinator/Attendant to deliver a seamless guest experience within the hotel spa. You will assist guests, maintain cleanliness, coordinate appointments, and support both front-of-house and back-of-house operations.

Responsibilities include greeting guests, scheduling spa and fitness appointments, stocking and organizing spa areas, and coordinating with Housekeeping and Front Office to uphold service standards.

Qualifications

• 6+ months of prior sales, guest relations, and/or spa experience.
• Basic knowledge of spa services, luxury hotel service standards, and guest etiquette.
• Strong communication and interpersonal skills with commitment to guest satisfaction.
• Proficiency with Microsoft Office.
• Ability to learn and use hotel POS computer systems.

Responsibilities

• Greet guests, provide spa orientation, and assist with amenities.
• Maintain cleanliness and organization of reception, treatment rooms, locker rooms, fitness center, and lounge areas.
• Stock towels, linens, supplies, retail items, and guest amenities.
• Maintain working knowledge of spa services, treatments, amenities, and retail products.
• Schedule spa, salon, and fitness appointments; confirm bookings and support group reservations.
• Escort guests to waiting areas or treatment rooms and support retail purchases.
• Assist with daily administrative tasks: payroll cards, paperwork, and communication with management.
• Monitor spa areas and coordinate with Housekeeping, Engineering, and Front Office for upkeep and special requests.
• Open and close the spa, reconcile daily sales, and maintain accurate guest and room account records.
• Address guest concerns within scope and escalate issues when needed.
• Support department meetings, review VIP lists, and prepare reports.

Skills

Spa sales experience

Guest relations

Communication skills

Microsoft Office

POS systems

Spa services knowledge

Tools

POS systems

Job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

The Spa Coordinator/Attendant plays a key role in delivering a seamless and memorable guest experience within the spa. This role supports both the front-of-house and back-of-house operations by assisting guests, maintaining facility cleanliness, coordinating appointments, and ensuring all spa areas are organized and fully stocked. The position requires exceptional customer service skills, strong attention to detail, and the ability to work collaboratively with spa leadership and other hotel departments to uphold service standards. This role is eligible for retail commission and service charge where applicable.

WHAT YOU WILL ACCOMPLISH

• Greet guests, provide spa orientation, and assist with amenities.
• Maintain cleanliness and organization of reception, treatment rooms, locker rooms, fitness center, and lounge areas.
• Stock towels, linens, supplies, retail items, and guest amenities.
• Maintain working knowledge of spa services, treatments, amenities, and retail products.
• Schedule spa, salon, and fitness appointments; confirm bookings and support group reservations.
• Escort guests to waiting areas or treatment rooms and support retail purchases.
• Assist with daily administrative tasks: payroll cards, paperwork, and communication with management.
• Monitor spa areas and coordinate with Housekeeping, Engineering, and Front Office for upkeep and special requests.
• Open and close the spa, reconcile daily sales, and maintain accurate guest and room account records.
• Address guest concerns within scope and escalate issues when needed.
• Support department meetings, review VIP lists, and prepare reports.

WHAT YOU WILL BRING

• 6+ months of prior sales, guest relations, and/or spa experience
• Basic knowledge of spas, luxury hotel service standards, guest relations and etiquette
• Communication and interpersonal skills with a commitment to a high level of guest satisfaction
• Knowledge of Microsoft Office.
• Ability to learn and use POS computer systems used at the hotel.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At Pacific Hospitality Group, we believe in empowering team members as entrepreneurial thinkers who create value through integrity, vision, humility, and personal accountability. Guided by the principles of Principled Entrepreneurship, we foster an environment where individuals are encouraged to challenge the status quo, act with purpose, and take ownership of their impact. We support our team in discovering their unique gifts, continuously growing their capabilities, and contributing meaningfully—not just to our business, but to the lives of our guests, communities, and one another. If you're ready to grow with a team that values fulfillment and humility, start your journey with us—discover the opportunities waiting for you at Pacific Hospitality Group.