Spa Front Desk (PT)

Pacific Hospitality Group; Huntington Beach (CA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Retail commission

Service charge where applicable

Job summary

Pacific Hospitality Group seeks a Spa Coordinator/Attendant to deliver a seamless guest experience across front-of-house and back-of-house spa operations within our hotel. You will assist guests, keep areas spotless, coordinate appointments, and ensure spaces are stocked and organized.

Role requires strong customer service, attention to detail, and ability to collaborate with spa leadership and other departments to uphold service standards.

Qualifications

• 6+ months of prior sales, guest relations, and/or spa experience.
• Basic knowledge of spas, luxury hotel service standards, guest relations and etiquette.
• Communication and interpersonal skills with a commitment to a high level of guest satisfaction.

Responsibilities

• Greet guests, provide spa orientation, and assist with amenities.
• Maintain cleanliness and organization of reception, treatment rooms, locker rooms, fitness center, and lounge areas.
• Stock towels, linens, supplies, retail items, and guest amenities.
• Maintain working knowledge of spa services, treatments, amenities, and retail products.
• Schedule spa, salon, and fitness appointments; confirm bookings and support group reservations.
• Escort guests to waiting areas or treatment rooms and support retail purchases.
• Assist with daily administrative tasks: payroll cards, paperwork, and communication with management.
• Monitor spa areas and coordinate with Housekeeping, Engineering, and Front Office for upkeep and special requests.
• Open and close the spa, reconcile daily sales, and maintain accurate guest and room account records.
• Address guest concerns within scope and escalate issues when needed.
• Support department meetings, review VIP lists, and prepare reports.

Skills

Spa experience

Guest relations

Sales experience

Tools

Microsoft Office

POS systems

Job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles:

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

The Spa Coordinator/Attendant plays a key role in delivering a seamless and memorable guest experience within the spa. This role supports both the front-of-house and back-of-house operations byassistingguests,maintainingfacility cleanliness, coordinating appointments, and ensuring all spa areas are organized and fully stocked. The position requires exceptional customer service skills, strong attention to detail, and the ability to work collaboratively with spa leadership and other hotel departments to uphold service standards.

This role is eligible for retail commission and service charge where applicable.

WHAT YOU WILL ACCOMPLISH

• Greet guests, provide spa orientation, andassistwith amenities.

• Maintain cleanliness and organization of reception, treatment rooms, locker rooms, fitness center, and lounge areas.

• Stock towels, linens, supplies, retail items, and guest amenities.

• Maintain working knowledge of spa services, treatments, amenities, and retail products.

• Schedule spa, salon, and fitness appointments; confirm bookings and support group reservations.

• Escort guests to waiting areas or treatment rooms and support retail purchases.

• Assistwith daily administrative tasks: payroll cards, paperwork, and communication with management.

• Monitor spa areas and coordinate with Housekeeping, Engineering, and Front Office forupkeepand special requests.

• Open and close the spa, reconcile daily sales, andmaintainaccurateguest and room account records.

• Address guest concerns within scope and ***escalate*** issues when needed.

• Support department meetings, review VIP lists, and prepare reports.

WHAT YOU WILL BRING

• 6+ months of prior sales, guest relations, and/or spa experience

• Basic knowledge of spas, luxury hotel service standards, guestrelationsand etiquette

• Communication and interpersonal skills with a commitment toa high levelof guest satisfaction

GREAT IF YOU HAVE

• Knowledge of Microsoft Office.

• Ability to learn and use POS computersystems usedat the hotel.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.