Spa Concierge & Guest Experience Specialist

Clear Destination Inc.; Houston (TX); Hybrid; USD 28,000 - 42,000; Full time

Job summary

Clear Destination Inc. in Houston seeks a friendly front desk associate to schedule spa services, greet guests on arrival, and uphold Omni standards while driving guest satisfaction and profitability.

You will adhere to all policies, work collaboratively with management and staff, promote spa services, manage the reception area, and ensure a clean, confidential, and professional experience for every guest from check-in to departure.

Qualifications

• Must speak fluent English.
• Prior Spa experience is preferred in a customer-oriented hospitality setting.

Responsibilities

• Adhere to all policies and procedures.
• Perform guest activities in a cordial, efficient and professional manner with a commitment to guest satisfaction.
• Be cooperative and a team player with management and fellow associates to maximize guest satisfaction and profit margins.
• Maintain a positive attitude toward coworkers and the job.
• Report to work on time in a clean and pressed uniform; hygiene is key; no cigarette smoke allowed on hands, hair, clothes, or breath during shifts.
• Adhere to a professional relationship with clients; discussion of internal matters not permitted.
• Schedule all spa services via telephone and in person to maximize associate productivity.
• Promote and sell all spa services and listen to guest needs.
• Maintain reception, break room, desk and files; keep waiting areas neat and organized.
• Greet guests, verify schedules, and orient guests to spa facilities and amenities; obtain payment method on exit.
• Be knowledgeable about spa services, prices, facilities, and campus activities.
• Confirm all guest appointments via phone or in person within allocated time.
• Oversee a guest’s visit, answer questions, and escort to areas as needed.
• Meet guest needs during their stay and maintain locker rooms.
• Inform managers of ways to improve spa operations and guest comfort.
• Assist other departments when necessary; attend training sessions.
• Clock in/out each shift; report maintenance issues; promote Spa, Hotel and Club affiliates.
• Maintain client and spa confidentiality/privacy at all times.
• Complete other duties as assigned by management.
• Attend Omni training classes.

Skills

Fluent English

Job description

Clear Destination Inc. in Houston seeks a friendly front desk associate to schedule spa services, greet guests on arrival, and uphold Omni standards while driving guest satisfaction and profitability.

You will adhere to all policies, work collaboratively with management and staff, promote spa services, manage the reception area, and ensure a clean, confidential, and professional experience for every guest from check-in to departure.