Spa Operations Lead

Houstonian Hotel, Club & Spa; Houston (TX); On-site; USD 17,000 - 28,000; Full time

Job summary

Houstonian Hotel, Club & Spa is seeking a Spa Guest Experience Associate to support the Spa Guest Experience Manager in daily operations and guest services.

You will interact with guests to ensure outstanding service, assist in scheduling, and help maintain spa standards and professionalism across teams. A strong emphasis on teamwork, communication, and confidentiality is essential for success in this role.

Qualifications

• High School degree preferred.
• Must speak fluent English.
• Proficient in Microsoft Word and Excel; able to learn Spa Software.
• 100% responsible for time management of work projects.
• Clear and effective communication with supervisors and peers.
• Must multi-task and be guest-service oriented.

Responsibilities

• Assist with day-to-day spa operations.
• Provide leadership support to management to meet goals.
• Interact with guests to ensure satisfaction and service quality.
• Promote spa services and products.
• Assist in scheduling, bookings, and reservations in spa software.
• Maintain neat, organized work areas and professional appearance.

Skills

Strong customer service

Excellent communication

Team player

Time management

Professional demeanor

Education

High School degree preferred

Tools

Microsoft Word

Microsoft Excel

Spa software

Job description

Houstonian Hotel, Club & Spa is seeking a Spa Guest Experience Associate to support the Spa Guest Experience Manager in daily operations and guest services.

You will interact with guests to ensure outstanding service, assist in scheduling, and help maintain spa standards and professionalism across teams. A strong emphasis on teamwork, communication, and confidentiality is essential for success in this role.