Spa Concierge & Guest Experience Specialist

Fairweather, LLC; Gaithersburg (MD); On-site; USD 20,664 - 28,929; Full time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Job summary

The Woodhouse Day Spa in Gaithersburg, MD is seeking a passionate spa concierge to deliver exceptional guest experiences. You will greet guests warmly, guide them through the Woodhouse experience, and maintain a serene environment with the right ambiance.

Ideal candidates are enthusiastic, reliable, and great communicators who enjoy helping guests and working as part of a team to ensure memorable visits.

Qualifications

• Excellent customer service and guest care skills.
• Clear communication with guests and team members.
• Punctual, reliable and positive attitude.

Responsibilities

• Provide personal attention and excellent customer service from guest arrival.
• Educate guests about The Woodhouse experience and facilities.
• Answer the phone with a smile and professionalism.
• Ensure a welcoming, clean, safe environment with appropriate lighting and scent.
• Remember guest preferences and personal details to enhance experience.
• Back up leadership to keep operations running smoothly.
• Be reliable, punctual, and responsible.
• Smile, greet guests, and engage with new people daily.
• Work well with the team to ensure seamless service.

Skills

Customer service

Communication

Phone etiquette

Team player

Job description

The Woodhouse Day Spa in Gaithersburg, MD is seeking a passionate spa concierge to deliver exceptional guest experiences. You will greet guests warmly, guide them through the Woodhouse experience, and maintain a serene environment with the right ambiance.

Ideal candidates are enthusiastic, reliable, and great communicators who enjoy helping guests and working as part of a team to ensure memorable visits.