Spa Operations Lead: Guest Experience & Team Leadership

The Rittenhouse; Philadelphia (Philadelphia County); On-site; USD 42,000 - 56,000; Full time

Job summary

The Rittenhouse Spa in Philadelphia is seeking a Spa Supervisor to oversee daily spa operations, guest service, and a motivated team. You will schedule staff, manage bookings, train associates, and uphold service standards across the department.

Ideal candidates bring 2–5 years of spa leadership and strong customer service experience, with the ability to work a flexible schedule and lift up to 30 pounds. Join us to drive guest satisfaction and efficiency.

Qualifications

• High school diploma or equivalent.
• 2–5 years of customer service and leadership experience in a high-end spa.
• Ability to stand for extended periods and lift up to 30 pounds.
• Experience with online booking appointment system.
• Flexible schedule including days, evenings, weekends, and holidays.

Responsibilities

• Oversee daily spa operations and guest service.
• Schedule staff, manage booking system, and train team.
• Ensure adherence to company and departmental policies.
• Drive sales and maintain service standards.
• Participate in inventory of spa products.
• Ensure safe work practices and OSHA compliance.
• Communicate purchasing needs to management.
• Support sustainability practices under EarthView program.
• Perform other duties as requested.

Skills

Leadership

Customer Service

Staff Scheduling

Training

Booking System

Guest Satisfaction

Sales Orientation

Education

High School Diploma

Tools

Booking System Software

Job description

The Rittenhouse Spa in Philadelphia is seeking a Spa Supervisor to oversee daily spa operations, guest service, and a motivated team. You will schedule staff, manage bookings, train associates, and uphold service standards across the department.

Ideal candidates bring 2–5 years of spa leadership and strong customer service experience, with the ability to work a flexible schedule and lift up to 30 pounds. Join us to drive guest satisfaction and efficiency.