Spa Concierge: Guest Experience Lead

Hyatt Hotels Corporation; Wailea (HI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401K Retirement Savings Plan

Employee Stock Purchase Plan

Paid vacation, Sick, Floating Holidays

7 Observed Holidays

Discounted rooms at Hyatt locations

Complimentary room benefits after 90+1

Job summary

Andaz Maui at Wailea, part of the Hyatt portfolio, is seeking a Spa Host to ensure a seamless spa and wellness experience for guests. You will greet guests, provide product recommendations, and manage guest records and invoices with a warm, informed approach.

Knowledge of spa services and products, plus the ability to upsell, is highly valued. You will represent Hyatt's welcoming culture and contribute to memorable guest journeys in a premium resort setting.

Qualifications

• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Ability to multitask in a fast-paced environment.
• Proficiency with Spa software: Book4Time, OPERA, HotSOS, RESERVE.

Responsibilities

• Welcome guests at the spa and serve as the first point of contact on arrival.
• Maintain knowledge of products and services to upsell and inform guests.
• Record guest information and transactions; issue invoices as needed.
• Answer questions accurately and provide recommendations to enhance guest experiences.

Skills

Verbal and written communication

Customer service

Stand for long periods

Multitasking

Tools

Book4Time

OPERA

HotSOS

RESERVE

Job description

Andaz Maui at Wailea, part of the Hyatt portfolio, is seeking a Spa Host to ensure a seamless spa and wellness experience for guests. You will greet guests, provide product recommendations, and manage guest records and invoices with a warm, informed approach.

Knowledge of spa services and products, plus the ability to upsell, is highly valued. You will represent Hyatt's welcoming culture and contribute to memorable guest journeys in a premium resort setting.