Spa Host - Part Time

Hyatt Hotels Corporation; Wailea (HI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401K Retirement Savings Plan

Employee Stock Purchase Plan

Paid vacation, Sick, Floating Holidays

7 Observed Holidays

Discounted rooms at Hyatt locations

Complimentary room benefits after 90+1

Job summary

Andaz Maui at Wailea, part of the Hyatt portfolio, is seeking a Spa Host to ensure a seamless spa and wellness experience for guests. You will greet guests, provide product recommendations, and manage guest records and invoices with a warm, informed approach.

Knowledge of spa services and products, plus the ability to upsell, is highly valued. You will represent Hyatt's welcoming culture and contribute to memorable guest journeys in a premium resort setting.

Qualifications

• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Ability to multitask in a fast-paced environment.
• Proficiency with Spa software: Book4Time, OPERA, HotSOS, RESERVE.

Responsibilities

• Welcome guests at the spa and serve as the first point of contact on arrival.
• Maintain knowledge of products and services to upsell and inform guests.
• Record guest information and transactions; issue invoices as needed.
• Answer questions accurately and provide recommendations to enhance guest experiences.

Skills

Verbal and written communication

Customer service

Stand for long periods

Multitasking

Tools

Book4Time

OPERA

HotSOS

RESERVE

Job description

Close Inclusive Collection Job Postings Notification

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\" Peggy Focheux Duval: Director of Learning & Development, France

Andaz Maui at Wailea is the first resort for the Andaz brand. Situated on Maui’s premier southwestern coastline, the 15-acre beachfront resort will be located along Mokapu Beach in Wailea, one of the most sought after leisure and resort destinations in the world. The luxury resort community of Wailea includes a 1.2 mile-long oceanfront beach path connecting five crescent-shaped, golden-sand beaches, a premier shopping center and distinguished restaurants.

A spa host is the key to our Andaz guest journey through health and wellness. The spa hosts is responsible to ensure a seamless spa, salon, fitness, wellness experience is achieved for our guests. They serve as the first point of contact upon arrival at the spa and the last point of contact upon departure of spa.

The Spa Host should build and maintain good relationship with our guests by interacting warmly with them and giving them tips on the best products at the spa to meet their needs. They would keep record of business transactions by registering new guests; receive payments from guests for services ordered, and issue invoices.To perform their role effectively, Spa Host’s must have vast knowledge of products and services offered by Andaz, and must be able to provide correct answers to questions from guests. They must also be able to inform guests of newly introduced products and services in order to get their patronage.

The Spa Host is required to be knowledgeable in all areas of the resort including food and beverage offerings available, guest room bill review and questions, recommendations and boutique sales and helping arrange activities that have not been previously arranged.

Hyatt is a place where high expectations are not just met-they are exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

90 - Day Introductory Rate: $20.67
Hourly Rate: $24.32

This role will be eligible for the following benefits, after meeting initial eligibilityperiod:

• 401K Retirement Savings Plan
• Employee Stock Purchase Plan
• Paid vacation, Sick, Floating Holidays and 7 Observed Holidays
• Discounted rooms at any participating Hyatt location upon hire and up to6 complimentary rooms at any participating Hyatt location after 90 days of employment

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleague who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• Refined verbal and written communication skills
• A true desire to satisfy the needs of others in a fast paced environment.
• Ability to stand for long periods of time.
• Ability to multitask is a must
• Proficiency with Book4Time,OPERA, HotSOS, RESERVE preferred
• Previous experience working in a Spa/Health/Wellness industry strongly desirable
• Fun and articulate person with a great sense of humor and attitude
• M ust be able to work alternating scheduled work shifts on any day of the week that may include mornings, mid-day, afternoons, weekends and holidays
• Personality and presentation will play a key role in becoming a successful candidate

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