Luxury Resort Guest Services Concierge

Andaz; Wailea (HI); Sur place; USD 35 000 - 41 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental coverage

Vision care

Chiropractic

401K Retirement Savings Plan

Employee Stock Purchase Plan

Paid vacation and holidays

Room discounts

Complimentary room nights

Résumé du poste

Andaz Maui at Wailea is seeking a Guest Services Center Agent to ensure professional handling of guest-related calls and dispatch requests to the appropriate departments. You will take spa and restaurant reservations and support daily VIP communications across hotel teams.

The role requires delivering exceptional guest experiences, coordinating with Revenue hosts and activity partners, and maintaining a courteous presence aligned with Hyatt’s Andaz brand values.

Qualifications

• Excellent communication skills are required.
• Must be able to work variable shifts including early mornings, afternoons, evenings, weekends and holidays.
• Experience with HotSOS, OPERA, Book4Time, OpenTable, RESERVE, MICROS and Microsoft Office preferred.

Responsabilités

• Take spa and restaurant reservations for the resort’s facilities.
• Dispatch guest requests to the appropriate hotel departments.
• Support Revenue hosts and activity partners in guest communications.
• Coordinate daily communication with the hotel on VIP arrivals and daily activities.

Connaissances

Communication skills

Scheduling flexibility

Outils

HotSOS

OPERA

Book4Time

OpenTable

RESERVE

MICROS

Microsoft Office

Description du poste

Andaz Maui at Wailea is seeking a Guest Services Center Agent to ensure professional handling of guest-related calls and dispatch requests to the appropriate departments. You will take spa and restaurant reservations and support daily VIP communications across hotel teams.

The role requires delivering exceptional guest experiences, coordinating with Revenue hosts and activity partners, and maintaining a courteous presence aligned with Hyatt’s Andaz brand values.