Spa Concierge & Guest Experience Lead

Longboat Key Club; Longboat Key (FL); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Competitive compensation

Employee discounts on spa services and

Growth and development opportunities

Beautiful resort setting in Longboat K

Job summary

The Resort at Longboat Key Club is seeking a friendly Spa Receptionist to be the first point of contact for guests, delivering warm hospitality and a polished, professional atmosphere at the spa entrance. You will coordinate appointments, assist guests and collaborate with spa therapists to ensure an exceptional, seamless experience in a beautiful resort setting on Longboat Key, Florida.

Strong communication, organizational skills and a service-oriented attitude are essential, as you will

Qualifications

• Previous experience in spa or customer service environment preferred.
• Exceptional communication and interpersonal skills to engage effectively with guests and members.
• Ability to act as a positive ambassador for The Resort at Longboat Key Club.
• Strong organizational skills and attention to detail.
• Professional appearance and demeanor.

Responsibilities

• Greet and warmly welcome guests, acting as the first point of contact and ambassador for the spa.
• Provide outstanding hospitality by anticipating guest needs and delivering personalized service.
• Schedule and manage spa appointments with accuracy and efficiency.
• Maintain a clean, organized, and inviting reception area.
• Handle guest inquiries and resolve any concerns promptly and professionally.
• Collaborate with spa therapists and team members to ensure seamless service.

Skills

Customer service

Communication

Interpersonal skills

Professionalism

Job description

The Resort at Longboat Key Club is seeking a friendly Spa Receptionist to be the first point of contact for guests, delivering warm hospitality and a polished, professional atmosphere at the spa entrance. You will coordinate appointments, assist guests and collaborate with spa therapists to ensure an exceptional, seamless experience in a beautiful resort setting on Longboat Key, Florida.

Strong communication, organizational skills and a service-oriented attitude are essential, as you will