Spa Concierge: Elevate Guest Journeys & Up-Sell

Omni Hotels & Resorts; Scottsdale (AZ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Gratuity commission

Job summary

Omni Scottsdale Resort & Spa at Montelucia in Paradise Valley, AZ, is hiring a Spa Concierge to join the therapy team and deliver exceptional guest service. You will schedule spa appointments, communicate promotions, and help guests rest, relax and regain balance during their visit.

The role requires successful cash handling, strong communication, the ability to stand for 8 hours, and flexibility to work nights, weekends and holidays. TABC certification may be required or obtained on hire.

Qualifications

• Previous customer service experience is required.
• Must be able to work nights, weekends and holidays.
• Ability to stand for an 8 hour shift.
• Ability to lift, carry, push, pull 30 lbs.
• Must have unexpired TABC certification or obtain upon hire.

Responsibilities

• Check guests in and out according to Omni standards.
• Schedule spa appointments and confirm them accurately.
• Up-sell and promote spa services and products.
• Provide spa tours and serve beverages as needed.
• Assist in maintaining spa presentation and cleanliness.
• Communicate promotions to guests and associates.

Skills

Customer service

Effective communication

Flexibility

Cashiering

Education

High school diploma or equivalent

Tools

Point-of-sale system

Job description

Omni Scottsdale Resort & Spa at Montelucia in Paradise Valley, AZ, is hiring a Spa Concierge to join the therapy team and deliver exceptional guest service. You will schedule spa appointments, communicate promotions, and help guests rest, relax and regain balance during their visit.

The role requires successful cash handling, strong communication, the ability to stand for 8 hours, and flexibility to work nights, weekends and holidays. TABC certification may be required or obtained on hire.