Lux Spa Concierge — Elevate Guest Experiences

Pacific Hospitality Group; Phoenix, Northern (AZ, KY); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Pacific Hospitality Group seeks a Spa Concierge at Denú Hotel & Spa in Phoenix, AZ. You will welcome guests, assist with reservations, and guide them through spa offerings while maintaining high standards of service in a luxury environment.

Role includes processing guest payments, managing retail and amenities, and keeping spa areas pristine. Prior hospitality and bilingual skills are a strong plus for delivering memorable experiences.

Qualifications

• Experience in hospitality, spa, hotel guest service, or concierge roles is preferred.
• Familiarity with spa scheduling or property management systems is a plus.
• Strong communication and problem solving skills are essential.

Responsibilities

• Greet guests warmly and provide personalized service across arrival to departure.
• Schedule, modify, and confirm spa appointments with accurate guest records.
• Explain spa services, amenities, and hotel offerings to guests.

Skills

Hospitality experience

Spa experience

Guest service

Communication skills

Bilingual Spanish

Cash handling

POS systems

Attention to detail

Team player

Professional appearance

Tools

Spa scheduling software

Hotel PMS

Job description

Pacific Hospitality Group seeks a Spa Concierge at Denú Hotel & Spa in Phoenix, AZ. You will welcome guests, assist with reservations, and guide them through spa offerings while maintaining high standards of service in a luxury environment.

Role includes processing guest payments, managing retail and amenities, and keeping spa areas pristine. Prior hospitality and bilingual skills are a strong plus for delivering memorable experiences.