Spa Concierge

Omni Hotels & Resorts; Paradise Valley (AZ); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Hourly pay + gratuity pool

Equal opportunity employer

Job summary

Omni Scottsdale Resort & Spa at Montelucia, part of Omni Hotels & Resorts, seeks a Spa Concierge to deliver exceptional guest service within the spa therapy team. Role involves scheduling appointments, promoting spa services, and guiding guests through the spa experience.

The position requires strong communication, customer service experience, and the ability to work a flexible schedule, including evenings and weekends.

Qualifications

• Ability to input information into computer systems, prioritize, organize and follow up all responsibilities.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Ability to stand for an 8 hour shift.
• Ability to communicate effectively.
• Previous customer service experience.
• Previous cashiering experience is preferred.
• High school diploma or equivalent.
• Ability to lift, carry, push, pull 30 lbs.
• Must have unexpired TABC or obtain upon hire.

Responsibilities

• Check guests in and out according to Omni standards.
• Schedule spa appointments and accurately confirm them in accordance with Omni Moments of Service.
• Up-sell, cross-sell, and pre-sell services and products.
• Provide tours of the spa and offer/serve beverages as needed.
• Assist in maintaining presentation and cleanliness of the spa and all of its areas.
• Communicate spa promotions with guests.

Skills

Customer service

Communication

Scheduling/organizing

Flexibility

Cashiering experience

Education

High school diploma or equivalent

Job description

Omni Scottsdale Resort & Spa at Montelucia

Nestled at the base of Camelback Mountain in Paradise Valley, Omni Scottsdale Resort & Spa at Montelucia is inspired by the rich heritage of Morocco and Southern Spain. The resort features 293 guest rooms, including 38 luxury suites and two presidential suites, along with award-winning dining at Prado and Scottsdale’s only Hammam experience at Joya Spa.

At Omni Hotels & Resorts, our associates are the foundation of our success. We are dedicated to creating a culture of warmth, respect, and growth- where every associate is empowered to deliver exceptional service and create memorable moments for our guests. Join a team that takes pride in genuine hospitality and is committed to helping you grow personally and professionally.

Spa Concierge

Overview

You will work as a part of the Spa therapy team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives. You will be responsible for scheduling spa appointments and maximizing spa service opportunities. You will be responsible for communicating spa promotions with guests and up-sell, and provide tours of the spa.

Responsibilities

• Check guests in and out according to Omni standards
• Schedule spa appointments and accurately confirm them in accordance with Omni Hotels & Resorts Moments of Service.
• Up-sell, cross-sell, and pre-sell services and products.
• Provide tours of the spa and offer/serve beverages as needed.
• Assist in maintaining presentation and cleanliness of the spa and all of its areas.
• Communicate spa promotions with guests.

Qualifications

• Ability to accurately and efficiently input information into computer systems.
• Ability to prioritize, organize and follow up all responsibilities.
• Ability to work a flexible schedule to include nights, weekends and holidays.
• Ability to stand for an 8 hour shift.
• Ability to communicate effectively.
• Previous customer service experience.
• Previous cashiering experience is preferred.
• High school diploma or equivalent.
• Ability to lift, carry, push, pull 30 lbs.
• Must have unexpired TABC – or obtain upon hire.

*Hourly pay + included commission from gratuity pool *

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link

EEOC is the Law Poster

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.