Front Office Lead — Guest Experience & Team Coaching

Omni Hotels & Resorts; Scottsdale (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Omni Scottsdale Resort & Spa at Montelucia seeks a Front Office Supervisor to lead the front desk team and deliver a 4-diamond guest experience from arrival to departure. You will manage check-ins, reservations, room assignments, and payments, while driving revenue through upselling and cross‑department collaboration.

The ideal candidate embraces guest-centric hospitality, strong teamwork, and the ability to train and develop associates while ensuring policy compliance and smooth daily

Qualifications

• Front Office Supervisor responsibilities and leadership expectations.
• Ability to manage front desk operations and supervise associates.
• Experience in upselling and driving revenue through guest interactions.
• Familiarity with hotel policies and guest service standards.

Responsibilities

• Assist Front Office Management in supervising daily operations.
• Process guest check-ins, reservations, room assignments, keys, and payments.
• Block rooms according to guest preferences and upsell where appropriate.
• Respond to guest requests; maintain courteous and proactive service.
• Communicate needs across hotel departments and with incoming staff.
• Attend daily stand-ups and ensure policy compliance and audits.

Skills

Team leadership

Guest service

Communication

Upselling

Job description

Omni Scottsdale Resort & Spa at Montelucia seeks a Front Office Supervisor to lead the front desk team and deliver a 4-diamond guest experience from arrival to departure. You will manage check-ins, reservations, room assignments, and payments, while driving revenue through upselling and cross‑department collaboration.

The ideal candidate embraces guest-centric hospitality, strong teamwork, and the ability to train and develop associates while ensuring policy compliance and smooth daily