Spa Concierge: Elevate Guest Experience & Wellness

The Woodhouse Day Spa - Charlotte; Copley Township (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Health insurance

Paid time off

Vision insurance

Dental insurance

Employee discounts

Job summary

A premier spa franchise in Copley Township is seeking a Spa Coordinator responsible for enhancing guest experiences and supporting spa operations. The ideal candidate will have a high school diploma, customer service experience, and leadership skills. Tasks include scheduling appointments, ensuring guest satisfaction, and supporting the spa team. This full-time position offers competitive salary and benefits including 401(k) matching and health insurance.

Qualifications

• Ability to work in a fast-paced environment and maintain professionalism.
• Comfortable interacting with guests in a spa setting.
• Ability to pivot and navigate through change management.

Responsibilities

• Be a steward of the Woodhouse brand and Woodhouse standards.
• Serve as primary support for the spa’s manager, therapists, and guests.
• Drive service and retail sales/awareness by educating guests on products and services.

Skills

Customer service skills

Leadership experience

Ability to maintain professionalism

Computer proficiency

Basic accounting skills

Education

High school diploma or equivalent

Tools

Book4Time software

Job description

A premier spa franchise in Copley Township is seeking a Spa Coordinator responsible for enhancing guest experiences and supporting spa operations. The ideal candidate will have a high school diploma, customer service experience, and leadership skills. Tasks include scheduling appointments, ensuring guest satisfaction, and supporting the spa team. This full-time position offers competitive salary and benefits including 401(k) matching and health insurance.