Spa Concierge: Elevate Guest Experience & Services

Salamander Resort & Spa; Middleburg (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health & Welfare

Paid Time Off

Employee Discounts

Free Meals

Recognition Programs

Job summary

Salamander Resort & Spa in Middleburg, VA invites an enthusiastic Spa Concierge to warmly greet guests at the Salon and Spa and assist with requests. This full-time role emphasizes exemplary guest service and contributing to a memorable experience for visitors.

Responsibilities include promoting spa services, maintaining knowledge of resort offerings, processing reservations, and supporting daily operations while delivering friendly hospitality across shifts, including weekends and holidays.

Qualifications

• High school diploma preferred.
• Must be 18 years or older.
• Guest services experience is required.
• Ability to promote the facility, spa products, and services effectively.
• Proficient in scheduling various services for individuals and large groups using spa reservations software.
• Strong focus on guest needs and providing excellent hospitality.
• Ability to remain calm and courteous in all situations.
• Available to work weekends and holidays as needed.

Responsibilities

• Greet guests at the Salon and Spa; assist with requests and services.
• Maintain knowledge of resort features, hours, and operations.
• Promote and upsell spa services to meet revenue targets.
• Handle guest complaints to ensure satisfaction.
• Ensure cleanliness and supplies in all spa areas and locker rooms.
• Provide accurate daily schedules to service providers.
• Record requisitions for supplies and submit to Spa Manager.
• Familiarize with guest names and locations from the in-house list.

Skills

Guest services experience

Hospitality focus

Sales / upselling

Communication skills

Problem solving

Education

High school diploma

Tools

Spa reservations software

Job description

Salamander Resort & Spa in Middleburg, VA invites an enthusiastic Spa Concierge to warmly greet guests at the Salon and Spa and assist with requests. This full-time role emphasizes exemplary guest service and contributing to a memorable experience for visitors.

Responsibilities include promoting spa services, maintaining knowledge of resort offerings, processing reservations, and supporting daily operations while delivering friendly hospitality across shifts, including weekends and holidays.