Luxury Spa Concierge - Forbes 5-Star Front Desk Pro

Salamander Collection; Middleburg (VA); On-site; USD 17,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Resort discounts

Job summary

Salamander Resort & Spa in Middleburg, Virginia seeks a Spa Concierge to welcome guests and manage appointments with Forbes Five-Star service. You will greet guests, answer inquiries, schedule spa services, and handle check-ins and payments, ensuring a seamless, personalized guest experience in a luxury setting.

The ideal candidate brings hospitality and exceptional communication skills, comfortable with reservation systems, and a professional appearance.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent required.
• Experience in hospitality, luxury hotel, spa, front desk, guest services, concierge, reception, or customer service preferred.
• Excellent communication and interpersonal skills.
• Strong computer skills with ability to learn reservation systems.
• Exceptional organizational and multitasking abilities.
• Professional appearance and positive attitude.
• Flexible schedule, including weekends and holidays.

Responsibilities

• Welcome every guest with warmth, professionalism and genuine hospitality.
• Answer calls promptly with accurate information about spa services, resort amenities and promotions.
• Schedule, modify and confirm spa appointments.
• Check guests in and out for spa services and process payments accurately.
• Assist guests with questions regarding treatments, retail products, resort amenities, and local attractions.
• Coordinate communication between therapists, attendants and resort departments for seamless experiences.
• Maintain accurate guest information and reservation records.
• Respond promptly to guest requests and resolve concerns with professionalism and urgency.
• Support daily spa operations while maintaining Forbes Five-Star service standards.
• Perform other duties as assigned.

Skills

Front Desk

Guest Services

Concierge

Communication

Reservation Systems

Education

High School Diploma

Tools

Reservation software

Job description

Salamander Resort & Spa in Middleburg, Virginia seeks a Spa Concierge to welcome guests and manage appointments with Forbes Five-Star service. You will greet guests, answer inquiries, schedule spa services, and handle check-ins and payments, ensuring a seamless, personalized guest experience in a luxury setting.

The ideal candidate brings hospitality and exceptional communication skills, comfortable with reservation systems, and a professional appearance.