Concierge Agent

Salamander Collection; Middleburg (VA); On-site; USD 17,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Resort discounts

Job summary

Salamander Resort & Spa in Middleburg, Virginia seeks a Spa Concierge to welcome guests and manage appointments with Forbes Five-Star service. You will greet guests, answer inquiries, schedule spa services, and handle check-ins and payments, ensuring a seamless, personalized guest experience in a luxury setting.

The ideal candidate brings hospitality and exceptional communication skills, comfortable with reservation systems, and a professional appearance.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent required.
• Experience in hospitality, luxury hotel, spa, front desk, guest services, concierge, reception, or customer service preferred.
• Excellent communication and interpersonal skills.
• Strong computer skills with ability to learn reservation systems.
• Exceptional organizational and multitasking abilities.
• Professional appearance and positive attitude.
• Flexible schedule, including weekends and holidays.

Responsibilities

• Welcome every guest with warmth, professionalism and genuine hospitality.
• Answer calls promptly with accurate information about spa services, resort amenities and promotions.
• Schedule, modify and confirm spa appointments.
• Check guests in and out for spa services and process payments accurately.
• Assist guests with questions regarding treatments, retail products, resort amenities, and local attractions.
• Coordinate communication between therapists, attendants and resort departments for seamless experiences.
• Maintain accurate guest information and reservation records.
• Respond promptly to guest requests and resolve concerns with professionalism and urgency.
• Support daily spa operations while maintaining Forbes Five-Star service standards.
• Perform other duties as assigned.

Skills

Front Desk

Guest Services

Concierge

Communication

Reservation Systems

Education

High School Diploma

Tools

Reservation software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-time Regular Middleburg, VA, US

2 days ago Requisition ID: 1885

Spa Concierge (Spa Front Desk) $12 per hour + service charge

Join the Forbes Triple Five-Star Salamander Resort & Spa Team

Nestled on 340 scenic acres in the heart of Virginia's horse and wine country, Salamander Resort & Spa is one of only a select few Forbes Triple Five-Star resorts in the United States. We are committed to delivering exceptional guest experiences and providing rewarding careers in luxury hospitality. If you are passionate about outstanding service and enjoy creating memorable experiences, we invite you to join our award-winning team.

Position Overview

As a Spa Concierge, you will be the welcoming face of our award-winning spa. Similar to a luxury hotel Front Desk Agent, you will provide exceptional guest service by greeting guests, scheduling appointments, answering questions, processing transactions, and ensuring every guest enjoys a seamless, personalized experience.

What You’ll Do

Welcome every guest with warmth, professionalism, and genuine hospitality.

Answer incoming telephone calls promptly while providing accurate information about spa services, treatments, resort amenities, and promotions.

Schedule, modify, and confirm spa appointments.

Check guests in and out for spa services and process payments accurately.

Assist guests with questions regarding treatments, retail products, resort amenities, and local attractions.

Coordinate communication between therapists, attendants, and other resort departments to ensure seamless guest experiences.

Maintain accurate guest information and reservation records.

Respond promptly to guest requests and resolve concerns with professionalism and urgency.

Support daily spa operations while maintaining Forbes Five-Star service standards.

Perform other duties as assigned.

Qualifications

Must be at least 18 years of age.

High school diploma or equivalent required.

Previous experience in hospitality, luxury hotel, spa, front desk, guest services, concierge, reception, or customer service preferred.

Excellent communication and interpersonal skills.

Strong computer skills with the ability to learn reservation and scheduling systems.

Exceptional organizational and multitasking abilities.

Professional appearance and positive attitude.

Flexible schedule, including weekends and holidays.

Why You’ll Love Working Here

Compensation: $12.00 per hour plus service charge. Opportunity to earn $21-$23 per hour total compensation based on business levels and individual performance.

Medical, dental, and vision insurance

Company-paid life insurance

401(k) with company match

Paid time off and paid holidays

Resort discounts, including spa, dining, and retail

Career growth opportunities throughout the Salamander Collection

Ongoing training and development in Forbes Five-Star luxury hospitality

Supportive, team-oriented culture focused on excellence and service

If you're passionate about luxury hospitality and creating unforgettable guest experiences, we'd love to hear from you.

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.