Spa Concierge: Elevate Guest Experience & Perks

MGM Resorts International; Las Vegas (NV); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Wellness incentives

Discounts on hotel/food/bev/retail

Free meals in employee dining room

Free parking

Health benefits

Professional development

Volunteer opportunities

Job summary

The Cosmopolitan of Las Vegas, part of MGM Resorts International, seeks a Spa Concierge to greet guests, manage check-in, and deliver luxury service in a fast-paced spa and salon environment. You will play a key role in setting a welcoming tone and ensuring a seamless guest journey.

The ideal candidate has guest service experience and may have cash handling experience; spa, salon, or luxury retail sales background is preferred.

Qualifications

• Experience in guest service is preferred.
• Cash handling experience is desired.
• Experience in spa, salon or luxury retail sales is preferred.
• Must be 21 years of age or older.

Responsibilities

• Provide services including assisting guests with Spa and/or Salon appointments, check guests in and out, and deliver consistent customer service to spa and salon clients.
• Create exceptional customer service, answer questions, maintain a polished environment, manage cash bank daily, and know spa/salon software.
• Promote and sell service treatments, enhancements, upgrades and retail products.

Skills

Guest service

Cash handling

Spa/salon sales

21+ age requirement

Job description

The Cosmopolitan of Las Vegas, part of MGM Resorts International, seeks a Spa Concierge to greet guests, manage check-in, and deliver luxury service in a fast-paced spa and salon environment. You will play a key role in setting a welcoming tone and ensuring a seamless guest journey.

The ideal candidate has guest service experience and may have cash handling experience; spa, salon, or luxury retail sales background is preferred.